GREENTHUMB DISASTER
Looked after my garden for 6 - 7 years they've eventually ruined it what a waste of money, they ruin it then try charging me to put it right😡
2.2
Poor
183 reviews
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Review summary
GreenThumb has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Cardiff east branch - 5*
Cardiff east branch have been amazing Came to our new build and seeded the garden and the grass has been just amazing! Darren has been on call if we had any questions and came back to us really quickly! Quote was quick and easy and the work got done not long after. Gentleman that completed the work were lovely and good at what they do. We opt for the monthly direct debit same as family members and we are so far very happy. Cardiff east are a great team
What a fraudulent company.
What a fraudulent company.. taking money by DD and rarely showing up, no answer to calls.. just get yoru gardener to do maintenance, lot cheaper as these guys are fraudsters
Removed family cars from the drive to…
Removed family cars from the drive to be told they’ve run out of weed killer!! 😡 then said I’ve not got an account, then said it was for a quote ….. terrible customer service I have got an account, I gave you the go ahead regardless of price, …. Will update ratings when/if completed.
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Website
thegreenthumb.biz
All reviews
183 total • Write a review
Showing 81 - 90 of 179 reviews
R
Ram
US
Poor lawn care and customer service
I have been with GreenThumb for over three years, the lawn sclarification and other treatments were sometimes late and the overall quality of the lawn care began to decline. My lawn had weeds and patches despite paying over £350 in the year for the treatments. Pictures have been sent but no response has been received from GreenThumb. Despite paying by Direct Debit, they have miscalculated the costs of the service and have shared three outstanding different balances, even though I have paid by direct debit. They have poor records and nobody on the end of the phone can give me a straight answer. The company appear disorganised and are having difficulties with basic operations. My complaint has been outstanding for 10 days and I continue to chase them so I'm not left with a debt/CCJ. A local smaller firm may be better and cheaper and I would not recommend this company.
Date of experience: December 14, 2023
RM
A deteriorating company
I had been with Greenthumb for approximately 20 years and was happy with them as they operated a franchised system. Then they brought it in house. All of a sudden there was a different person coming every visit. My lawn deteriorated dramatically to the point I cancelled the contact. I was then pestered for outstanding monies, which I dispute. Be warned Greenthumb have deteriorated as a company and if you use them, in my opinion you will not get value for money.
Date of experience: November 18, 2023
MP
Not what they were
They used to be good when they were locally run, they are now a corporate company run from North Wales. Up to this point I have been reasonably happy with what they did, maintenance through the year and aeration and scarifying. Gone down hill, they were unable to do the aeration and scarifying it was too wet, re-booked for me, this was a no-show, re-booked and another no-show ! Waiting for them to tell me when they are coming (maybe) next time. Considering my options !!
Date of experience: November 2, 2023
P
Peter
US
Recommended to use Green Thumb by a…
Recommended to use Green Thumb by a neighbour especially for the treatment of leatherjackets! Made contact via the web, received follow up emails stating day to visit to inspect. Attended on the day quoted and priced the work required. Happy with the price quoted and the work was undertaken immediately. Craig Howard was the Green Thumb representative who was very knowledgeable and helpful. So far, very impressed, just hope the leatherjacket treatment does the job it’s intended for - time will tell!
Date of experience: October 5, 2023
DT
Terrible company
Terrible company, cancel appointments or just don’t show up. Provide the wrong treatments and then attempt to charge for these. Paid over £500 to have my lawn re seeded on their advice, two treatments later and it’s worse than it was before they started, I’m sure they put weeds in their seeds. Spoke to the company at an attempt to resolve this and got told I must not be Intelligent enough to follow their instructions, which upon review were incorrect. Absolute robbing cowboys!!
Date of experience: September 26, 2023
P
Phillips
US
Appalled at the incredible price…
Appalled at the incredible price increase. £16.50 to £29.00 so cancelled. At our main property I was waiting for price increase notification that never came by letter, text or email so went ahead with the treatment. Told to pay £10+ increase and when I said I had no notification as would have cancelled, they just said letters were sent out. In other words I felt they were saying I was lying but why would I, I would have just cancelled. So trying to take to complaints level which just frustrating and time consuming.
Date of experience: September 16, 2023
JR
Extortionate price increases for long standing customers!
I have used Green Thumb for over 10 years. I've had to recently cancel my treatment plan due to the extortionate price increases. My treatment went up from £16.50 - to - £29 since having to deal direct with the company and not the franchise we had locally. Like someone else commented, the guy is literally treating the lawn less than 5 minutes. Most of the work is done by ourselves. Shocking that Green Thumb treat long standing customers this way by almost doubling the prices.
Date of experience: September 13, 2023
LT
Green Thumb avoid them
I have cancelled my arrangement with Green Thumb. The last 3 treatments I got bills saying they wanted payment when it was paid on the day they came. No one ever answers the phone. Now they have increased my payments from £15 to £29 each time. Inflation has gone mad here. I am a pensioner and would never have agreed to this disgusting price hike.
Date of experience: August 28, 2023
MB
If it was possible I would give -10 the…
If it was possible I would give -10 the branch I have dealt with Redcar accused me of owing them money. I did not they then tried to say it was my banks fault. It was not . Head office were next to useless as they took everything Redcar said as gospel and never bothered to check. Take my advice people and avoid this company like the plague.
Date of experience: August 10, 2023
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