Ram

Dec 14, 2023

Poor lawn care and customer service

I have been with GreenThumb for over three years, the lawn sclarification and other treatments were sometimes late and the overall quality of the lawn care began to decline. My lawn had weeds and patches despite paying over £350 in the year for the treatments. Pictures have been sent but no response has been received from GreenThumb. Despite paying by Direct Debit, they have miscalculated the costs of the service and have shared three outstanding different balances, even though I have paid by direct debit. They have poor records and nobody on the end of the phone can give me a straight answer. The company appear disorganised and are having difficulties with basic operations. My complaint has been outstanding for 10 days and I continue to chase them so I'm not left with a debt/CCJ. A local smaller firm may be better and cheaper and I would not recommend this company.