GREENTHUMB DISASTER
Looked after my garden for 6 - 7 years they've eventually ruined it what a waste of money, they ruin it then try charging me to put it right😡
2.2
Poor
183 reviews
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Review summary
GreenThumb has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Cardiff east branch - 5*
Cardiff east branch have been amazing Came to our new build and seeded the garden and the grass has been just amazing! Darren has been on call if we had any questions and came back to us really quickly! Quote was quick and easy and the work got done not long after. Gentleman that completed the work were lovely and good at what they do. We opt for the monthly direct debit same as family members and we are so far very happy. Cardiff east are a great team
What a fraudulent company.
What a fraudulent company.. taking money by DD and rarely showing up, no answer to calls.. just get yoru gardener to do maintenance, lot cheaper as these guys are fraudsters
Removed family cars from the drive to…
Removed family cars from the drive to be told they’ve run out of weed killer!! 😡 then said I’ve not got an account, then said it was for a quote ….. terrible customer service I have got an account, I gave you the go ahead regardless of price, …. Will update ratings when/if completed.
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Website
thegreenthumb.biz
All reviews
183 total • Write a review
Showing 61 - 70 of 179 reviews
nf
Less than 1 star
Less than 1 star! … terrible company to deal with unprofessional in their approach, lied about invoicing. Rude voice mail left saying I owed for Ist treatment when I have been waiting 4months for them to contact me re: invoice. No invoice showing on customer portal until today! . DO NOT USE THIS COMPANY!!
Date of experience: May 13, 2024
c
customer
US
Very disappointed customer
Very disappointed customer. Front lawn grass is looking dreadful this year. I pay for all the treatments throughout the year. This year is he worst ever. I have contacted them 3 times to rectify the problem, but they just ignore me. I have lodged a complaint , but again , no response.
Date of experience: May 6, 2024
ML
Disappointed in the results.
Happy with the frequency they turned up and advice given however poor results. Lawn is 7 years old and has been absolutely covered in moss and looks discussing. Looks like the moss treatment hasn’t worked and now I’m frustrated and spending additional money to try and revive. Think I’ll stop paying and try myself. Disappointed in the results.
Date of experience: April 25, 2024
DM
AVOID - lacks customer responsiveness
Their systems are all IT based, they are completely unresponsive when you are not able to meet their requirements. Their chat line is hidden at the bottom right hand corner of their www with NO indication as to what it is. They restrict your capacity to get in touch. There is NO communication between departments. You get automated responses which then never lead to an actual response to the queries. There is no timeliness in their approach. It’s basically like the David Williams sketch “computer says no!” The ONLY way is to phone them, have all your details to hand and wait for someone to answer - the person at that end of the phone is actually a helpful and responsive human - such a shock! Find someone local is the best solution. It will cost you less and save a lot of wasted time trying to get their systems to respond to you - because basically they just don’t; or IF they do, it is well after when you need them to. AVOID!!!
Date of experience: April 23, 2024
H
Hayley
US
Unreliable and poor results
We had green thumb for a few years, the garden did improve and it looked better than the neighbours, however the last year they have been awful. They don’t turn up when they say they are and they have ruined my grass. I cancelled my subscription in pure frustration, safe to say they didn’t care and let me leave. This was Nottingham
Date of experience: April 21, 2024
SB
THEY NEVER RING BACK
Tried three times to get someone to ring us back from Green Thumb. No one bothered so we gave up in the end. If this is their customer service, I'm glad we didn't bother. They clearly don't need the business! Have now gone elsewhere.
Date of experience: April 19, 2024
DJ
Absolute disgrace of a company total…
Absolute disgrace of a company total thieves!! Took payments for eight months and no work has been carried out.... Still waiting for a refund. Customer service team don't care at all. STAY AWAY FROM GREEN THUMB.
Date of experience: April 18, 2024
ES
Awful experience; a Total rip off
I had had a contract with Green Thumb for several years but had increasingly felt that their treatments were poor and a waste of money. Last Summer they scarified my lawn and destroyed it. A staff member came and assured me it would look wonderful in the spring (ie now). I wasn’t convinced and stopped my direct debit payments but had to pay about £72 to get them off my back. This spring 80% of my lawn is dead; just long strands of straw, so I have had to pay a gardener £85 to rescue it by raking and mowing the dead grass, reseeding and covering with lawn topsoil.
Date of experience: April 17, 2024
CJ
Carol J
US
I requested an appointment as a new…
I requested an appointment as a new customer via their website and was told my local Greenthumb team would "reach out" to me to arrange an appointment to visit and provide a quote. Unfortunately I'm still waiting so won't be bothering now. If they're this unreliable with new customers, it doesnt bode well for any future work.
Date of experience: April 11, 2024
EK
I really wish we had read the reviews…
I really wish we had read the reviews here before paying for all our treatments. Admittedly our grass had started to look really healthy, until November when the scarification process left us with a very badly damaged lawn that was mainly just mud rather than grass, not to mention the absolute mess that they left behind afterwards. After almost 4 months of going back and forth we finally got Greenthumb to agree to get our grass reseeded as a ‘gesture of goodwill.’ Conveniently the damage was then blamed on leather jackets, despite there being no evidence and the damage not being consistent of leather jacket damage. We naively paid for the leather jacket treatment but sought other advice from a local company who advised it was not leather jackets but the scarification that caused the damage. I have terminated our contract and asked for a refund of the months we have paid for since November, this has been declined and we have been advised to ‘look out for cranefly’s in the summer’ - complete waste of money, and the grass seed that was applied did absolutely nothing.
Date of experience: April 10, 2024
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