David Marsh

Apr 23, 2024

AVOID - lacks customer responsiveness

Their systems are all IT based, they are completely unresponsive when you are not able to meet their requirements. Their chat line is hidden at the bottom right hand corner of their www with NO indication as to what it is. They restrict your capacity to get in touch. There is NO communication between departments. You get automated responses which then never lead to an actual response to the queries. There is no timeliness in their approach. It’s basically like the David Williams sketch “computer says no!” The ONLY way is to phone them, have all your details to hand and wait for someone to answer - the person at that end of the phone is actually a helpful and responsive human - such a shock! Find someone local is the best solution. It will cost you less and save a lot of wasted time trying to get their systems to respond to you - because basically they just don’t; or IF they do, it is well after when you need them to. AVOID!!!