The Car Buying Group
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Absolutely Appalling Experience – Avoid at All Costs!
I had a truly dreadful experience with The Car Buying Group. After reluctantly accepting a very low offer for my car, I was told the vehicle would be collected in two days. That didn’t happen – apparently, there were no available slots, and the collection was rescheduled. After receiving the car report, I informed them (well in advance) that a yellow warning light had appeared. I sent multiple messages about this – all of which were ignored. They replied to other queries but completely dodged any reference to the warning light, despite my specific request to confirm the driver would be aware to avoid any problems at collection. On the day, the driver turned up two hours late, only to immediately say he wouldn’t take the car because of the warning light – the very issue I had tried to flag several times. I explained the reason behind it and confirmed the car was perfectly drivable, but this made no difference. What followed was a farcical chain of phone calls, back-and-forth questioning about who I’d informed, and ultimately – they refused to take the car. I was then asked to forward emails and messages as proof, which I did – but received no reply, no apology, nothing. Total waste of time, completely unprofessional, and deeply frustrating. They are happy to ignore you once they get what they want. I strongly recommend avoiding The Car Buying Group – not worth the hassle.