10 months ago
Refused to by my car because it was previously registered a diplomatic vehicle. Gave no reason or explanation. Useless company, vasting my time. They mention resale restrictions and company policy mak... See more
10 months ago
Excellent service from Craig and the team the collection driver was well mannered and courteous all in all a first class experience and can recommend to anyone selling their car
10 months ago
It was really easy to do, smooth transaction. very nice people. Answered any questions and paid instantly. Would highly recommend these. My car didn’t get picked up so I took it in and they arranged t... See more
The whole process was straightforward and every effort was made to reassure an elderly seller. The payment was made into the bank before the car was taken. This only took a matter of minutes. Everyone encountered in this process was helpful, polite and respectful. Thank you
Efficient , friendly and genuinely worked to match the price I was hoping for . Would thoroughly recommend
Excellent service, good price, and staff were exceptional
The staff were very helpful also the man that came to pick up car was very halpful
It was fast and simple excellent sells fast payment etc
From start to finish, these guys were fantastic. I dealt with Kieran who was very clear about the process and checked several times to get the best price which was acceptable. No pushy sales people, just very efficient both on the phone and via email. Although my car was immaculate, I was quite expecting them to knock the price on the day. Peter the driver/inspector was very thorough and helpful, quick call to the office and a call to say full payment was in my account. Brilliant all round. Would definitely recommend. 😎
From start to finish the whole process was really easy. We were able to check the money was in the bank before they drove away with the car
Offered 375 revised to 100.. managed to sell car private for 400. Time wasters
The ease and proficient way in which my car sale was done
Utter shambles. Edit : Despite the reply from TCBG below, no one has requested any details as yet trying to follow this up. Besides, they should have all my details anyway given the number of calls I received from them. Agreed a price, had multiple phone calls after trying to lower it. Reasons included 'we only looked at the pictures you sent after we made the offer' and 'thank you for declaring the scratch on your vehicle that we never asked for any more information about but now we're at the collection time it doesn't match our definition of a light scratch '. Which was probably my fault thinking that a scratch that needed pointing out to a professional who collects cars for a living couldn't possibly be a light scratch. Apparently the whole door needed to be resprayed, surprised it wasn't the entire car for colour matching. Next time don't even bother being honest about it. Lesson learnt. Every step of the way they said 'yes, we know we made the mistake, we're not going to honour our offer, but it's not like you're out of pocket because you haven't been paid for it yet' Jokers. 2 stars because after they finished trying to drop the price, payment was super quick and painless.
Very easy process. Julian kept me informed and communication was always there. Very easy with the WhatsApp platform to send all documents. Collection team were also great.
Really impressed with the service we received today from the Car Buying group. We were travelling a 5 hour round trip to sell the car for my aunts estate and they made the process very pain free and straightforward for us. Knowing we were travelling a distance they prioritised our pick up and kept in touch to ensure everything was in place. We would highly recommend them to anyone looking for a hassle free car sale. Special thanks for all their help and support to Richard, Nathan and Courtney at the office and to David who collected the car. G Eke
I emailed pictures and spoke to someone called Josh. He asked me questions about the car - some info that I had already put in the email. This was three days ago and I still haven’t received a quote. Not very helpful really.
Easy process, good customer service.
Great service espically by the agent Connor Mountain
The Service was Quick and Simple Link with Motorway was confusing - Motorway made an offer to sell, when I responded they referred me to TCBG who were very pleasant, took vehicle details, I sent pics and had an offer in an hour. When TCBG sent me offer and collection email I got one from Motorway suggesting they could sell for more, I ignored (though TCBG offer a lot lower but less hassle). TCBG confirmed collection, lady called an hour before visit, all quite clinical, demanded my ID, checked car over, confirmed all okay and I was paid 1/2 hour afterwards and she drove car away.
Joe was excellent, very impressed with the service and very competitive price offered for car. Personal circumstances changed last minute and therefore did not sell to TCGB in the end, but would not hesitate to use in the future.
Excellent company to use.....easy clear instructions and fully recommend them
Fair price offered, no haggling, collected in 3 days. Super easy and much better offer than others. Would definitely recommend
Super easy process, lovely friendly staff, complete transparency every step of the way, excellent communication, very quick and efficient turn around. Julian Simms made selling my car an easy, stress free experience.
Based on analysis of 46 reviews rated 1-2 stars for The Car Buying Group
“They offered me a joke price :)))”
“Would never recommend this service seems like they are trying to pry on people who don't know their cars worth and ar...”
“This company spent a long time lying to me about prices they would pay and after an i initial offer of over £30000 th...”
“Total waste of time, completely unprofessional, and deeply frustrating”
“Absolute joke and a scam”
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The Car Buying Group is a car-selling platform designed to facilitate a seamless and secure process for individuals looking to sell their vehicles. The company provided services that included instant online valuations, free vehicle collection, and prompt payment, catering to car owners across the UK. With an emphasis on customer satisfaction, The Car Buying Group aimed to create a hassle-free experience for its users, which included both private sellers and those looking to upgrade their vehicles. However, it is important to note that The Car Buying Group has ceased trading and is no longer accepting new inquiries or vehicle purchases. Customers who have previously engaged with the service are encouraged to refer to the information provided during their transactions or to reach out to the relevant parties associated with their sales. The company expressed gratitude to its customer base for their trust and support over the years.
The Car Buying Group receives high praise for its efficient and straightforward car selling process, with many reviewers highlighting the excellent service provided by staff members like Connor and Craig. Customers appreciate the ease of the transaction, noting that the process is quick and hassle-free, often resulting in instant payment. However, some consumers express dissatisfaction with the prices offered, describing them as low or even "a joke," which has led to frustration for those with specific vehicle types, such as previously registered diplomatic cars. While the majority of experiences are positive, with many recommending the service for its friendly staff and smooth operations, the complaints about pricing and offers indicate that there is room for improvement.
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