The Car Buying Group Reviews

I recently agreed to sell my 5 year old Peugeot 5008 through the car buying group after they persuaded me that their customer experience was far slicker and transparent than Webuyanycar who had offered me just £100 less than they did. After I agreed to the price, I was asked to send copies of all service history and V5 to their central team a couple of days before pick up was confirmed. I was very clear about declaring everything accurately - with only a single service, but additional “service work” recently including brake pads, discs tyres (I’ve only had the car 6 months). The pick up team arrived this morning and did a check over of the car and documents (they were lovely guys) and whilst I waited for nearly an hour with them on my drive for the head office to call me, I was subsequently told that my service history was “not a service” and it was their error that they had not checked it properly. So, “mate” as the manager said to me, “you’re not gonna like this, but we overstated what we can offer you and, although it’s our mistake, we can offer you £1100 less) (£13.5k vs £14.6k). Suffice to say I point blank refused - but my offer with the alternative buyer has since dropped by £600! The poor pick up guys had to leave with no car! I am appalled by this service and the lack of accountability taken by the company despite their mistake and feel aggrieved at the financial loss I’ve suffered as a result of not taking the alternative sale option. I would avoid at all costs. They are not transparent, authentic or honest!

Good experience from the men who came to collect

Straight forward from start to finish.

Spoke to Joesph for my car sale, and it was great and really helpful.

They called and made a quite sensible offer, only to retract it because of where I live (which is not at all out of the way). They then emailed saying they’d still like to buy it but at a third of the previous offer!!! Absolute joke of a process and valuation. Follow up: I did receive a later call, reasonably explaining that this was because of the age of the car, meaning they would need to transport it rather than drive it and that they only have 6 collection locations across the country, but that doesn’t change the disconnect between the offer call and the emailed offer. The car is a good runner with an MOT so the reason they wouldn’t drive it isn’t obvious.

Brilliant effortless experience, got everything I wanted in a speedy way.

Helpful and courteous staff made all stages of the transaction strait forward . The car handover was very easy and without stress. The price I obtained was also higher than the competition.

Great! Efficient and easy process to follow and smooth transaction on collection.

Great and quick service. Very professional.

communication with the customer is so good

Professional service and communication all the way. Very happy with the price and friendly approach. Thank you very much!!!

Excellent service from start to finish. In particular, I must give credit to the collection driver Christian Sagnella - he was very professional in his inspection and hand-over.

I would have given 5 stars as the pick up was great, Simon was great and I felt very comfortable until a Saturday banking issue that meant I had to wait until Monday morning. So they took my car and I felt so stupid that I had been scammed. Even more so that 11am Monday morning and still no deposit in my account. In fact I think I had a nightmare about this. Anyhoo, I actually called the group at 11am and at 11.18 the money was in my account. Thank you for the experience, not a great end 🙃 if the end hadn't raised my anxiety I definitely think you have a good business there All the best! Bibi

Excellent professional service from beginning to end. Each stage of the process was explained to me as I progressed with the sale of my vehicle and staff we always on hand via text and phone to assist when needed. Overall the sale was very quick and easy and the offer made and final agreed sale price exceeded that of a well known competitor.

What a bunch of crooks. The valuation on the website was over £2,500 off what they eventually offered. The script they read over the phone was designed to make you think they weren’t trying to fleece you but they do! A waste of time.

Great communication with me and good understanding

Watch out for this company they are real Con People ! Advertising that they will give the “Best” price for your car and then offering well under the market value They gave me a good price online for my car but after a whole day of messing around and a lot of hassle they DROPPED the price by £3,000 and told be it was because my car had 4 owners even though it clearly shows only 2 owners on the log book and I even sent them a picture of the log book !!! The price they eventually offered me was around £3,000 less than all the other companies and around £2,450 less than We Buy Any Car who are known in the trade to offer the lowest prices So Avoid The Car Buying Group and don’t waste your time with them

I was kept notified throughout & everyone very helpful & prompt service and payment, wish other companies had the same strategy

Very straightforward and easy to deal with Pleasant staff and a fair price paid

I like the fact that the car was picked up from my home and I didn't need to go to another town to sell the vehicle. No fees and payment before car was taken away is also really good. The initial quote was the highest but it quickly became evident that the rep on the phone's job was to bring the offer as far down as possible for the most unreasonable reasons. At one point the rep didn't know why the offer was so low as he struggled to find reasons. He then spurted out, "the car is red"! Take that for what it's worth. When the guy came to pick the car up, they attempted to lower the offer again for normal wear and tear on a 10-year old car with nothing of major to report. As easy as it was to sell, I do feel I was played by sharks who see customers as their prey. 3 stars for the no fees and zero stars for the lack of trust I have in the reps.