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Review summary
Talk Home Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Their new notification policy is a nightmare. I've been with them over a year. Suddenly when they take payment they text notifications overnight eg almost 1am or 7am when everyone is sleeping. Most people keep their phones open overnight eg for emergencies. Nothing gives them the right to wake us up.
Email confirmations. Don't text!! I told them last month they had woken me up. I was fuming. They assured me they would turn off notifications. They did not. This month they texted me at 12.40AM!! This is highly unethical and violates UK noise pollution laws.
Businesses cannot contact consumers outside reasonable business hours. This means 8am to 11pm.
I wish to profusely thank Talk Home staffer Mr Adam who provied excellent support through 'Chat' function on 5 July 2025. This Chat I tried after repeated failing to get anyone, even worse disconnection while trying to speak with Talk Home Mobile team. so their phone does not work but luckily chat worked and more luckily Mr Adam was fantastic. Thank you dear Adam
Useless customer service, I've phoned them countless times over different matters, none have been resolved calls have taken up to 45 minutes to get through more usually 30 mins.
Are currently expecting a £20 refund for incorrect cash taken from my account was told this would take 4-5 working days but could take 15.
Was also told incorrect £5 taken was because I'd ticked auto top up, was resolved when I asked to speak to a supervisor taking an additional 15 minutes. Think they all working from home and are Clueless.
4 hours later I got the refund in full so the 4-5 or 15 days was also incorrect.
The phone service is 5 star, good coverage and a great price.
I had 2 active Sim cards showing in my subscription & I am using only 1 Sim. Spoke to Hassaan from customer service he understood the matter & said he will sort it out with Technical team. Hopefully will be sorted quickly
2-3 days for delivery? It was 10x that for delivery.
They say 2-3 days delivery for the sim from the point of order, I didn't receive it even a week later. I understood things can happen outside their control, so messaged them again. They didn't seem that interested, but sent another one out anyway. A week later, still no receipt of SIM. I message them again. Same thing. Three times they "sent" out another SIM to me, meanwhile I receive all my other post including Royal Mail 2nd class stuff with zero issues.
It's been 1 month, and still no sim. I get fed up with their stoic useless responses over customer support who sound like they couldnt care less, so I cancelled the SIM last night. Lo and behold, it turns up today. They lie telling me its because of Royal Mail, but the royal mail delivery stamp on the envelope says 18-04-25 - so less than a week ago. Clearly they couldnt be bothered to send me one out before. I live in central London, not some rural welsh village or channel islands.
Now I want to register it or activate it? I can't. They did refund my money to their credit, but the fact they said I can't even purchase a plan or use it, and it can only be disposed off is ridiculous. Absolutely useless customer support just tops it off really.
Reading other reviews about bad connection might suggest I've dodged a bullet, but I'd still be willing to give it a go if they acknowledged my problem more empathetically - but the didn't, so... here we are.
Tom was very helpful kind and understanding on the live chat one of the best customers service interactions I've had and highly recommended talk home mobile
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