Simple sign-up process and outstanding…
Simple sign-up process and outstanding customer service from Laura. The service offered is perfect for my needs and very reasonably priced. Glad I found you!
4.3
Great
394 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
SwitchboardFREE VoIP Phone Systems receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Zoe K Really helped me out with my…
Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.
Laura and Katie were fantastic being…
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐
Very informative and great help.
Very informative and great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
switchboardfree.co.uk
All reviews
394 total • Write a review
Showing 351 - 360 of 390 reviews
AT
Very helpful team and good price
Very helpful team and good price
Date of experience: May 28, 2021
MF
Toby went over and beyond for us and…
Toby went over and beyond for us and our inquiry. He is a credit to Switchboard Free.
Date of experience: May 26, 2021
RS
Newbie issues
Having easily set up my account as a free version of the software, I ran into difficulties with the billing. It was always saying that there was an issue with the payment even though this was the free version. After several days of this, my account was finally disabled and I couldn't get into my account to make any adjustments or amendments of any kind. I reached out to support to find a solution. They were kind and helpful and were always there trying to help me resolve the issue. After several failed attempts and a phone call, it showed that the password I had recently changed did not match the one they had on record. This does not mean to say they had my password, just the first and last digit, which was enough to show that that was the issue. Thanks again guys for being there and helping a newbie through some teething issues.
Date of experience: May 21, 2021
JL
James Lusty
US
Honestly couldn't be happier
Honestly couldn't be happier - Been a Switchboardfree customer for almost a year now. I was wondering however, your other company Pocket Receptionist - Does this have the same features/interface as SwitchBoard FREE and if so would there be any additional benefits switching from switchboard free to pocket receptionist? And is there a pricing difference. Kindest regards James
Date of experience: May 19, 2021
PA
Threatened with Debt Collectors!
Where to begin. I paid for a number and was plagued with nuisance calls all hours of the morning thinking I was a Car Dealership, A Printers, Art Supplies. It was becomig a joke. I said I no longer wanted the service as it was not fit for purpose. Bear in mind you pay then get your month of their service. I informed them I will not be paying for the next month and I am now being threatened with Debt Collectors over £9. Avoid this company. My legal team will be in touch with them and I will be making sure that every Social media outlet and review platform knows.
Date of experience: April 14, 2021
PH
Awful - Says you closed when your open
Awful, didn’t work missing calls. Tells customers I’m closed when I’m not, missed calls, missed out on business. Promised a priority call back 2 hours ago. Good in principle, awe full in practice
Date of experience: February 22, 2021
PT
PAYMENT DEMANDS WITHOUT SIGNING UP ABSOLUTE JOKE
DO NOT EVEN ENQUIRE ABOUT SERVICES WITH THIS COMPANY. IVE BEEN PLAGUED WITH PAYMENT DEMANDS WITHOUT EVEN SIGNING UP. SHAM COMPANY BADLY ORGANISED VERY RUDE IGNORANT STAFF RANK AMATEURS AVOID LIKE THE PLAGUE
Date of experience: February 2, 2021
GF
Gym Fit
US
Pocket Receptionist
Great Company easy and quick to set up donna was amazing you couldn't ask for more Pocket Receptionist has helped me loads with the great rates and highly professional company they are the only downside is the app has not been working for me but the second I told them they made a ticket and was quick to act on it if you are looking for a company to join go with pocket Receptionist today Kind Regards MR. Holdsworth
Date of experience: November 29, 2020
ST
Not great to be honest
Not great to be honest. The interface is good, you can upload your own menu options and they have a great selection of background music however, they give recycled numbers. Every call i’ve had so far has been for another company. It costs money to receive calls so i’ve been paying for calls not for me. Not great when your a startup business on a budget.
Date of experience: November 14, 2020
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