Review summary

SwitchboardFREE VoIP Phone Systems receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

LU
Simple sign-up process and outstanding…

Simple sign-up process and outstanding customer service from Laura. The service offered is perfect for my needs and very reasonably priced. Glad I found you!

Zoe K Really helped me out with my…

Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.

MH
Laura and Katie were fantastic being…

Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐

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All reviews

394 total β€’ Write a review

Showing 341 - 350 of 390 reviews
D

DK

US

5 out of 5 stars

Great customer service from Toby.

Great customer service from Toby. We were Set up in no time.

Date of experience: June 30, 2021

LM
5 out of 5 stars

Very good customer support

Very good customer support. We wanted some custom out of hours voice overs uploaded and they were able to do it for free!

Date of experience: June 24, 2021

NS
5 out of 5 stars

amazing customer service

amazing customer service, Toby dealt real quick with my enquires.

Date of experience: June 18, 2021

DB
5 out of 5 stars

Great Product, great people

The staff at Switchboardfree could not do enough to assist, especially Toby who kept me informed of the progress of coming on board. I have had line problems with my traditional telephone line and whilst it is early days, I can see an immediate improvement. And at 1/3rd of the price!

Date of experience: June 14, 2021

K
5 out of 5 stars

Excellent service from Toby

Excellent service from Toby. I ordered new handsets earlier this week, and he helped with the full setup. Will always recommend Switchboard and Toby too.

Date of experience: June 11, 2021

ih
5 out of 5 stars

Switchboard liberation

Switchboard FREE is a combination of advanced Technologies and human relations; my business was trapped with high line rental fees and charges with BT, unsustainable for my small business. Switchboard FREE helped me achieve what I had in mind: answer my fixed line business number from anywhere on my mobile. And they are nice to deal too! Thanks Hannah & Toby

Date of experience: June 10, 2021

AF
5 out of 5 stars

Great service all round.

Great service from SBF. Highly recommended.

Date of experience: June 7, 2021

C
5 out of 5 stars

Amazing Support

I had to reach out to Customer Services because I was having an error adding a new payment card. Within seconds of sending an email Toby go back to me and explained what the error was (it was my mistake) He called me back and within seconds had me all resolved. I have been using Switchboard Free for a number of years now. Their features continue to get better and most of them are on demand, like the call answering service or call recording. Give them a try! You will not be disappointed.

Date of experience: June 3, 2021

A
5 out of 5 stars

Having just signed up for this service…

Having just signed up for this service I wanted to ensure I was making the right choice. So I logged onto the live chat, Toby was immediate in his replies and walked me through the set up. I had then needed further support and again Toby was right there when needed and even went further and called me to help with set up. Excellent service and well recommended

Date of experience: June 3, 2021

RR
5 out of 5 stars

Great assistant well done

Great assistant well done

Date of experience: May 28, 2021

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