Simple sign-up process and outstanding…
Simple sign-up process and outstanding customer service from Laura. The service offered is perfect for my needs and very reasonably priced. Glad I found you!
4.3
Great
394 reviews
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Review summary
SwitchboardFREE VoIP Phone Systems receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Zoe K Really helped me out with my…
Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.
Laura and Katie were fantastic being…
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐
Very informative and great help.
Very informative and great help.
Company details
Information provided by various external sources
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Contact info
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Website
switchboardfree.co.uk
All reviews
394 total • Write a review
Showing 181 - 190 of 390 reviews
PA
An excellent service that really does deliver.
We've been using Switchboard Free or years for four different entities and they are excellent. The service just works and is very flexible, and even our customers love it! The billing is clear, the online support is great (it's the only chat I'm happy to use) and you can speak to someone straightaway in the UK if you prefer to phone. I have no hesitation in recommending the service.
Date of experience: January 30, 2024
Nc
Great fast service and helpful staff
Great fast service and helpful staff. Will accommodate your requirements. Telephone line was up and running in few minutes and handsets were received within a week.
Date of experience: January 21, 2024
M
Mustafa
US
Extremely Disappointed After 3 Years with SwitchboardFREE
I've been a customer of SwitchboardFREE for approximately three years, and it's with great regret that I find myself compelled to write this review. My journey with them, which initially seemed promising, has taken a frustrating turn, particularly in recent times. Firstly, the mobile app's usability is far below acceptable standards. Navigating through the app is a constant struggle, with frequent crashes and glitches that make it virtually unusable for any practical purpose. This has significantly hampered my ability to manage communications efficiently, a critical aspect of my business needs. Moreover, the customer service experience has been profoundly disappointing. Each interaction has been marked by long waiting times, unhelpful responses, and a general sense of apathy towards resolving customer issues. This lack of support and understanding from their team has only added to the mounting frustrations. The most pressing issue, however, has been with porting my number to another provider. Despite my repeated requests and the considerable time I have spent trying to resolve this (over 60 days and counting), SwitchboardFREE has continually failed to release my number. This is more than an inconvenience; it's a significant disruption to my business operations and communications. In summary, my experience with SwitchboardFREE has been extremely unsatisfactory. The subpar mobile app, poor customer service, and the inability to efficiently port my number have led me to the decision to not only leave their service but also to advise others to consider alternative providers who value customer experience and reliability.
Date of experience: January 14, 2024
OS
Shameful customer service - takes advantage of vulnerable customers essentially making this company a dishonest bunch!
Poor Service, poor response and a largely dishonest company. Would never recommend a company that is prepared to take someone’s money who have not even used the service and cancelled literally after two (2) days. The company claims that they have a right to lock me in for 99 days despite my displeasure with my very early, very poor experience. May be legal but totally immoral! Shame on you Switchboard Free! Many more honest and capable service providers available as an option to the public
Date of experience: January 12, 2024
MO
This company decided to lock me into a…
This company decided to lock me into a 90 day term despite me cancelling my service within 2 days of signing up due to evidently poor customer service and ridiculously poor support overall. An absolute bunch of blatant thieves to steer well clear of for those looking for a VOIP service. Fortunately there are many better and reliable choices out there.
Date of experience: January 9, 2024
TT
Good service!
SwitchboardFree deliver what they promise. Very happy after 1 year of using this service!
Date of experience: January 3, 2024
DJ
First Rate Service and Very Responsive plus a good softphone app
We switched two lines over to SwitchboardFREE it was a bit of a nightmare due to multiple complications with the old providers but SwitchboardFREE were very supportive and we got it done in the end. The range of services offered are good and the system is very flexible for routing calls to different UK staff members, the dashboard is comprehensive and quite user friendly plus the Softphone app is first class, there are not really any downsides except they don’t lend themselves to international calls unlike almost all other providers hence we have retained facilities with Number People and Telappliant who are two other good reliable providers. Everything considered SwitchboardFREE are first class and probably the best if you are are a 100% UK focused business.
Date of experience: December 25, 2023
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