SwitchboardFREE VoIP Phone Systems
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Extremely Disappointed After 3 Years with SwitchboardFREE
I've been a customer of SwitchboardFREE for approximately three years, and it's with great regret that I find myself compelled to write this review. My journey with them, which initially seemed promising, has taken a frustrating turn, particularly in recent times. Firstly, the mobile app's usability is far below acceptable standards. Navigating through the app is a constant struggle, with frequent crashes and glitches that make it virtually unusable for any practical purpose. This has significantly hampered my ability to manage communications efficiently, a critical aspect of my business needs. Moreover, the customer service experience has been profoundly disappointing. Each interaction has been marked by long waiting times, unhelpful responses, and a general sense of apathy towards resolving customer issues. This lack of support and understanding from their team has only added to the mounting frustrations. The most pressing issue, however, has been with porting my number to another provider. Despite my repeated requests and the considerable time I have spent trying to resolve this (over 60 days and counting), SwitchboardFREE has continually failed to release my number. This is more than an inconvenience; it's a significant disruption to my business operations and communications. In summary, my experience with SwitchboardFREE has been extremely unsatisfactory. The subpar mobile app, poor customer service, and the inability to efficiently port my number have led me to the decision to not only leave their service but also to advise others to consider alternative providers who value customer experience and reliability.