Simple sign-up process and outstanding…
Simple sign-up process and outstanding customer service from Laura. The service offered is perfect for my needs and very reasonably priced. Glad I found you!
4.3
Great
394 reviews
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Review summary
SwitchboardFREE VoIP Phone Systems receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Zoe K Really helped me out with my…
Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.
Laura and Katie were fantastic being…
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐
Very informative and great help.
Very informative and great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
switchboardfree.co.uk
All reviews
394 total • Write a review
Showing 171 - 180 of 390 reviews
AP
Amazing service
Great friendly service very quick to sort issues out and can’t do enough for you.
Date of experience: April 10, 2024
SH
Poor quality calls, and lack of customer service.
I have tried to be patient with this company but they are absolutely useless. They keep charging for extra add-ons which I don't want. But the biggest problem is the quality of the calls is atrocious. We constantly have to restart the app to even make an outgoing call. At least 50% of the time I end up using my mobile number because customers can't hear me otherwise. They blame this on my internet connection but it happens in every location and with every data connection I've ever tried. Finally today (Saturday), our phones are shut off (suspended) with no warning, and with no overdue payment nor invoice due. Cannot reach anyone until Monday so my business is effectively shut down over the weekend. Avoid, avoid, avoid.... At least now I have time to transfer my number to another provider.
Date of experience: April 6, 2024
SC
Fantastic Customer Service
What made this enquiry and the follow up calls a success for me and my objective was the patience, understanding and insightfulness of the customer support agent to see the vision I had for which to use the product. The company is clearly training people to have a willingness and openness to tailor a package to a customer’s needs or budget. I could have been sold a more expensive service or plan, than what I actually needed. However, I have go precisely what I need and this has nailed my expectations.
Date of experience: March 19, 2024
PG
I have been with these guys 3 years.
I have been with these guys 3 years. It has been great, i am closing up buisnes so i canceled. No issues 30 day notice, very helpfull people. 5 stars from me.😃
Date of experience: February 27, 2024
JR
Full ef features and service
Very quick service instant operation and full of features I hope and think this will benefit my business going forward
Date of experience: February 17, 2024
A
Go somewhere else!
This company is buch of crooks! no rufund for all the credits you dont use. Asking for a lot of documents before you can use credits to call premium numbers? What gives!? Even proper phone companies do not need those hassle! Dont ever bother asking for call back as you wont receive any!
Date of experience: February 9, 2024
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