Simple sign-up process and outstanding…
Simple sign-up process and outstanding customer service from Laura. The service offered is perfect for my needs and very reasonably priced. Glad I found you!
4.3
Great
394 reviews
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💬Hasn't replied to negative reviews
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Review summary
SwitchboardFREE VoIP Phone Systems receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Zoe K Really helped me out with my…
Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.
Laura and Katie were fantastic being…
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐
Very informative and great help.
Very informative and great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
switchboardfree.co.uk
All reviews
394 total • Write a review
Showing 91 - 100 of 390 reviews
A
Andy
US
Bait and Switch…
Went throught he order process to fail at the checkout, when I explained on Livechat I was told the FREE voipphone which was in my cart wasnt available for the econmy package (also in my cart) - was asked to send a screenshot, which I did. Was simply told "I have just checked with our sales team and I'm afraid this isn't an active offer so has been raised with our technical team to see how this has happened. I can of course update the account for you but if you would like the economy plan then I'm afraid the handset isn't included" I thought this type of bait and switch tactic was behind us.
Date of experience: January 22, 2025
SS
We've recently started with Switchboard…
We've recently started with Switchboard free and so far everything has been smooth and easy. Customer care is easy to get hold of for any questions and the staff are polite and friendly (and happy at work) which counts for a lot when it comes to knowing you're in good hands
Date of experience: January 19, 2025
LS
This site is misleading
This site is misleading. Signed up for £5 a month and was billed £47.95 No response to customer service emails. AVOID
Date of experience: January 14, 2025
PN
Paul N
US
This has got to be the most unfit for…
This has got to be the most unfit for purpose service I've ever used. Had to contact them at the beginning as no calls were coming through, it worked for a day then reverted back to the app failing to notify me of incoming calls. Very very poor.
Date of experience: January 8, 2025
MS
Markus S
US
I've been a "customer" for years
I've been a "customer" for years, but am still wondering apart from their 08XX numbers, which are provided free but cost a bomb to call. What is *FREE* and good about this service. As I'd seen some info about 08 numbers changing to 03 and not seeing them offered, stopped using the 08 service. Oh and if your wondering who I am, I'm the guy you called at a funeral on my mobile and you didn't call the 0844/0843 number, which would have connected you to someone expecting the call and wasn't expecting the call during a funeral at a church with crap mobile signal. Have read through the comments and noticed the cancellation policy which wasn't there when I signed up seems to be moving from 30 to 60 to 90 days, yet from what I remember you sign up with a tickbox and I remember signing up for something that was by default and no opt out
Date of experience: December 23, 2024
J
Jamie
US
Very pleased how easy it is and hassle…
Very pleased how easy it is and hassle free I get notifications through email if I miss a call, brilliant customer service as well and now my business looks better having a land line number and great price per month 😀
Date of experience: December 5, 2024
HC
Katie was amazing
Katie was amazing, resolved my issue immediately cheerfully and politely! Definitely recommend this service . . best customer service I have received in years . . simple, hassle free.
Date of experience: December 2, 2024
AM
Katie at Switchboard
Katie at Switchboard was a great help. I enquired about different option for phones for our office and what would work best for us and Katie kept me right with options and prices. Once we received our handsfree phone, Katie helped me set it up with the different departments which was no issue at all and was up and working in no time. A great help and was great customer service. Thank you Katie!
Date of experience: November 29, 2024
PF
Spoke to Katie Sweeney this afternoon…
Spoke to Katie Sweeney this afternoon regarding an account issue, she dealt with it professionally and promptly an absolute credit to your company.
Date of experience: November 12, 2024
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