Simple sign-up process and outstanding…
Simple sign-up process and outstanding customer service from Laura. The service offered is perfect for my needs and very reasonably priced. Glad I found you!
4.3
Great
394 reviews
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Review summary
SwitchboardFREE VoIP Phone Systems receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Zoe K Really helped me out with my…
Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.
Laura and Katie were fantastic being…
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐
Very informative and great help.
Very informative and great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
switchboardfree.co.uk
All reviews
394 total • Write a review
Showing 101 - 110 of 390 reviews
KB
Have had to ring customer support for…
Have had to ring customer support for help 3 times. Call answered quickly and been resolved quickly. Spoke to Laura yesterday and she was very polite and efficient. Great customer service. Thank you
Date of experience: November 9, 2024
CT
Really easy friendly quick to sort out…
Really easy friendly quick to sort out my phone divert needs ..good business would recommend Regards Clyde
Date of experience: November 1, 2024
PR
P Railean
US
Terrible customer service avoid at all…
Terrible customer service avoid at all costs , after having an enquiry about their services I received a call from one of their customer service representative if I need any assistance, going through the details she sent me a link to review and make the payment if I want to have the service, Few hours later I received another phone call from Collection department demanding payment overdue ;))) . The following day I received emails saying that if don’t make payment they will pass to debt collectors , this is happening within few hours not even having any services active , avoid this company at all cost .
Date of experience: October 24, 2024
S
Sam
US
We have been a customer of SwitchBoard…
We have been a customer of SwitchBoard Free for nearly a year now. I recently contacted them to add an additional user/ phone to our contract and found Laura on the online chat be to incredibly helpful in answering my queries.
Date of experience: October 17, 2024
SJ
Superb!
Superb! Have used the system for 6 months now. Works perfectly on my mobile and pc. Even works abroad! Seamless and friendly customer services.
Date of experience: October 11, 2024
CN
Fantastic Service
Great service from Laura and the team at SwitchboardFree. Set up within 10 minutes and on-hand support that answered our questions promptly and guided us through the process effectively.
Date of experience: October 7, 2024
BB
Outstanding customer service
Have been with Switchboard free for a few years now and their customer service is outstanding. Any questions or queries we have get sorted asap and with a smile on there face. Always recommend to anyone looking for a volp phone
Date of experience: October 7, 2024
ss
Katie was super friendly and resolved…
Katie was super friendly and resolved the issue with no problems and sorted any issues I had out. Great service!
Date of experience: September 23, 2024
AM
Terrible Experience
Terrible Experience - Still Charging After Cancellation I signed up for Switchboard's free VoIP service, but after a while, I decided it wasn't for me. I emailed them *months ago* to cancel my plan, thinking that would be the end of it. Unfortunately, they completely ignored my request. Not only are they *still charging me*, but now I'm receiving **debt recovery letters** for a service I no longer use or want! This is completely unacceptable. Their customer service is either incompetent or they’re just trying to squeeze money out of people who have clearly canceled. Stay away from this company – they make canceling impossible, and their billing practices are shady at best. Avoid this nightmare!
Date of experience: September 21, 2024
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