SriLankan Airlines Official Reviews

I am a frequent overseas traveller. I am mostly using SriLankan Airlines business class. Amazing on board service with well mannered staff and class food service. However, the ground staff of different airports are behaving poorly. The most recent travel experience: I was flying from Cochin to Colombo, I did not want to have extra hand carry as I like to travel with just my handbag. Because of 2kg extra weight, they denied my bag as luggage and asked me to take it as carryon. The lady at the counter who attended me was happy to take the bag but she wanted to confirm with the duty manager if she was allowed to. Mr Sreejith of SriLankan Airlines refused to count my bag as luggage, forcing me to carry it. They also changed my travel timings, but I am happy with that. At the same time, the staff should not make an issue of silly matters. At the end of the day, most of the fares are the same price but it's about preference, it's the customers decision to make a choice of the airline.

After reading the most horrific reviews of SriLankan airlines I thought I should try and balance out with my positive experience. Flew Heathrow to Columbo yesterday and the whole experience was faultless. From checking in to the in flight experience. Everything was at a very good standard. Very friendly and helpful staff.

Also ich kann die vorherigen Bewertungen leider nicht bestätigen. Pünktlicher Abflug am 04.12.2024 - UL 501- in Frankfurt und Landung in Colombo (Sri Lanka), Mega freundliches Personal und zig Malzeiten und Getränkerunden. Einziger Minuspunkt war das nicht funktionierendes Touchdisplay. Auf dem Rückflug am 20.12.2024 - UL553- von Colombo nach Frankfurt, einem Nachtflug, ging auch alles reibungslos ab, leider wieder mit nicht funktionierendem Display. Onlinecheck In klappte auch ohne Probleme.

Negative stars for Sri Lankan airlines. I was involuntarily downgraded for a flight at the time of boarding (for a flight that was over 6 hours delayed) and have been emailing and calling for over one month to try and get the refund I was told I would receive. Avoid flying this airline at all costs. You will never been supported by their team and their customer service is truly horrendous.

1,5 Std. Verspätung während des aktiven Fluges aufgebaut (UL553). Flug ging mit einigen Minuten Verspätung los. Kann somit allen anderen Bewertungen nur zustimmen. Wir haben nun unseren Anschlusszug verpasst und dadurch 62 € verloren. Während des Fluges wurden nur zu den Speisen Getränke ausgegeben. Während eines 10 Stunden-Fluges ein No-Go. Rate von dieser Airline ab. Wenn das Urlaubziel Sri Lanka ist, gibt es leider nicht all zu viele Alternativen.

Jeg havde et fly fra Danmark til London. Fra London skulle jeg med SriLankan Airlines videre til Colombo. Havde købt en dyrere billet, for at have kort mellemlanding. Flyet blev aflyst. Fik ingen information. Måtte vente over 11 timer i London på næste fly. Som kompensation fik jeg en billet på 10 pund til restaurant ( hvilket ikke engang dækker en sandwich ) På vej hjem fra Sri Lanka skulle jeg flyve med samme selskab kl 3.35 om natten. Flyet blev 3 timer forsinket . Igen uden information. Jeg kan derfor ikke nå mit næste fly fra Paris til Danmark. Er dog blevet ombooket til næste fly. De får 1 stjerne for trods alt at ombooke mig. Og for at smile i flyet. Det har været en frygtelig lang rejse begge veje . Turen nr 1 kostede mig en tur til London og en misset dag i Sri lanka. Turen hjem var frygtelig fordi det er hårdt at holde sig vågen en hel nat. Og jeg skulle have nået en julefrokost når jeg kom hjem .. som jeg ikke når. Jeg fortryder jeg ikke købte fly for 3000 danske kroner mindre - hvor rejsetiden havde været det samme. Jeg købte netop dyrere fly - for at undgå lang rejsetid Som kompensation for nr 2 forsinket fly fik jeg verdens mest elendige hvide toast med smør og ost og en friturestegt rulle i lufthavnen. En tankevækkende bemærkning : kompensationen i lufthavnen i Colombo er en billet til en særlig restaurant - hvor de laver tusind vis af dårligste standard hvide toast til alle dem med forsinkede fly. Man kunne føle, at det er fordi det er standard med forsinkelser her.

Wie mussten unsere Flüge stornieren. Daraufhin informierten wir uns vorerst über die Stornierungsmöglichkeiten. Innerhalb 24 Stunden bekamen wir per E-Mail alle verfügbaren Möglichkeiten und dem genauen Vorgehen. Innerhalb wenigen Wochen erhielten wir unser Geld zurück.

Worst airline ever. The flights are always delayed and never inform before hand. Even the the flight is delayed they act like its not their fault. Can't even handle meals properly. Once they serve the front rows, back rows only have Veg meals for non-veg passengers. Worst part is they act like its not their fault. I would strongly advise against booking with this airline

Extremely Disappointing Experience with Sri Lankan Airlines. I recently had a very frustrating experience with Sri Lankan Airlines. Our flight, originally scheduled to depart at 8:30 PM, was delayed multiple times without any valid explanations. First, it was rescheduled to 12:30 AM on the day of the flight, and finally, we only departed at 3:00 AM the following morning. This meant a nearly 7-hour delay, during which time we were left waiting at the airport with no clear communication or valid reasons provided. The airline staff were unresponsive and seemed indifferent to passengers' inquiries, offering no meaningful assistance or updates. To make matters worse, the in-flight experience was just as disappointing. Despite paying nearly 200,000 LKR for the ticket, the economy class screens were non-functional throughout the 8-hour flight. The food and beverages served were extremely basic, equivalent to an ordinary daily meal with nothing special to justify the price. Cleanliness was also a major issue; there were remnants of food and cutlery scattered on the floor, suggesting the plane hadn’t been properly cleaned or vacuumed before our journey. Based on this experience, I would never choose to fly with Sri Lankan Airlines again and certainly wouldn’t recommend it to anyone. It’s disheartening to see such poor service and lack of care for passengers.

Never again Customer service is the worst experience I ever had. I bought a business class ticket and was asked to pay 1000 Euros extra after I had already pay with credit card I understand that travel agencies never advise travel with them. Customer Service in Sri Lanka does not respond to emails or even direct calls on the phone are useless

Would rather give 0 stars - cancelled flight day before travel but allowed us to check in! Can rebook 2 days later - don’t trust them so have cancelled holiday - would have lost 2 days as well. Also paid for visa - am very sad! Believe the reviews that say don’t book!

Je suis plutôt satisfait de cette compagnie aérienne car ses tarifs sont vraiment moins chers que les autres pour aller en Asie. Pas facile à trouver car elle ne ressort pas toujours des comparateurs de vols. Le seul bémol est la correspondance à l aéroport de Sri Lanka qui est vraiment sinistre.

Good service and food on the plane but if somethings goes wrong like they give you a less seat and you pay more (what my parents had on 18/09/24 OR my flight 6 hours to late on 23/10/24 . You can never join them for a refund!!! almost scam Horrible that makes the country look Bad. Maybe better to book with a travel agent and spent money on an Insurance .

Do not book here! Every flight of us was changed and the alternative flight was terrible. We've cancelled and rebooked, but 16 weeks later they still owe us 1200 euros. @Srilankan Airlines, please give that money back!

Geplante Verspätung dieses Fluges jede Woche !!!Fluggäste verarscht … So eine ver-arsche am Fluggast habe ich noch nicht erlebt ! Hinflug 3 Std. Verspätung…zurück 4 Std. Verspätung , zum k o t z e n ! Das mit 2 Kids Flug von Male nach Colombo alles gut ! Dann hätten wir 3 Std warten müssen OK …daraus wurden dann 7 Std ! Das die ganze Nacht !! Definitiv das erste und letzte mal da die Verspätungen JEDE Woche sind …schon seltsam 🤮 Kann nur jedem abraten!!!

We had a flight from Sri Lanka to Paris 2.30am in the night. 1 hour before departure they informed that the flight was 5 hours delayed. We got nothing in compensation or offered us a hotel room or access to lounge or recommendation for a place to lay down despite we were traveling with two kids. We missed our connection flight to Copenhagen due to the delay. We arrived to Paris 4pm and they rebooked to 10.30pm in the evening meaning that we must wait 6hours in Paris again without anything. We knew that there was earlier flights to Copenhagen but they was not willing to upgrade us to business flight or investigate how to get us on an earlier flight. They are NOT living up to European standards for airlines - please do stay away. Food and service on board was terrible.

Ich fliege zum vierten mal mit Srilanka Airlines und jedes mal wurde der Flug verspätet. Einmal sogar über 6 Stunden. Sehr ärgerlich! Werde mir nun immer eine Alternative suchen.

Such a disaster of an airline. The reason I took their services was because I wanted to save money as other airlines were more expensive for shorter distance flights. During the journey I had a bad cold and needed some warm water to clear my chest and nose. I requested from them several times but they did not attend to my needs. I was very disappointed. I had given them a very poor review. However I wanted others to know of my experience. I used to be a local but have migrated overseas. For some reason they were treating the foreigners well and neglected me and others I think or just me. I will never take this flight service again even if this was the only airline on earth instead I would rather not fly again. Such a waste of potential.

4 Stunden Verspätung, keiner war verantwortlich, keiner wusste irgend etwas, wurden von Gate zu Gate geschickt.. 👎🏽

It's now been **4 years** since Sri Lankan Airlines canceled my flight and refused to rebook me after **four separate attempts**. Eventually, they told me my only option was a refund — but not the full amount I paid. Due to mysterious "fees," they offered me **less than half** the original ticket price. Frustrated, but with no other choice, I accepted. What followed was a string of **broken promises, endless delays, and outright lies**. Every year, they claimed the refund was "processed" or "sent." Every year, they admitted it hadn't been and promised to do it now. And still... **nothing**. Finally, after 4 long years, they agreed to process a portion of the refund. What did I receive? **One-third** of what was already **half** of the original amount I was owed. That's **one-sixth of the total value** of the flight they canceled without rebooking me. To add insult to injury, they made this payment without any explanation or calculation, despite having confirmed the full refund amount in writing **years ago**. **Beware**: Sri Lankan Airlines is, in my view, operating as a criminal organization. They do everything they can to avoid paying customers what they’re owed.