SriLankan Airlines Official
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A 4-Year Battle for My Refund
It's now been **4 years** since Sri Lankan Airlines canceled my flight and refused to rebook me after **four separate attempts**. Eventually, they told me my only option was a refund — but not the full amount I paid. Due to mysterious "fees," they offered me **less than half** the original ticket price. Frustrated, but with no other choice, I accepted. What followed was a string of **broken promises, endless delays, and outright lies**. Every year, they claimed the refund was "processed" or "sent." Every year, they admitted it hadn't been and promised to do it now. And still... **nothing**. Finally, after 4 long years, they agreed to process a portion of the refund. What did I receive? **One-third** of what was already **half** of the original amount I was owed. That's **one-sixth of the total value** of the flight they canceled without rebooking me. To add insult to injury, they made this payment without any explanation or calculation, despite having confirmed the full refund amount in writing **years ago**. **Beware**: Sri Lankan Airlines is, in my view, operating as a criminal organization. They do everything they can to avoid paying customers what they’re owed.