10 months ago
This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final inst... See more
10 months ago
Installation and set up very easy thank you !!!
10 months ago
So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thorou... See more
10 months ago
Reliable service. Easy to follow instructions when first setting up.
Switched over from Virgin. Had my doubts initially because of the much lower price. Well, it’s Fast, reliable, easy set up at a great price. Faster than Virgin infact and I had the 1G. No brainer.
I asked for the info about referral friend scheme. The agent, Lawrence, on the online chat service is very good. Give a very clear info.
Great service from order to installation, everything delivered as promised and on time. Very easy to set up. Broadband speed is fast and reliable so far. Would recommend.
Excellent service and excellent on communication as aswell
Good network and service
an amicable technician who explain every stage of what he was doing
Squirrel were very helpful with all queries, and the installation was very quick and easy. The service is perfect, speeds are exactly as promised.
Squirrel internet installed smoothly and efficiently. Works very well. I’m very happy with it
The guy was brilliant who installed it and it works brilliant thank you a one service
Should have stayed with virgin. Squirrel internet WiFi is the most unstable iv seen (from as low as 87 to 579 and everything in between) my tv is hard wired and buffers way more then virgins WiFi. Never needed to hard wire anything with virgin and my tv never buffed when streaming. I recently spent almost 4 days with zero internet (Thursday evening till Monday afternoon) but as I reported it Friday and it was fixed ‘the next working day’ as in Monday I still have to pay for the days I had nothing. Not sure why working days make a difference when you don’t get what your paying for. I will definitely be going back to virgin once my contract is up.
Great, good communication and so far it's been brilliant had no problems and I'm very happy with squirrel.
On time great service told us what there would be doing and was it OK for us .very tired. Cleaned up after themselves
I stullation was quick and easy once the installers was told how to do the job as they didn't receive information on what the property was like, apart from that one issue to guys was respectful and took care with the job
Quick install by freedom. Great customer service by squirrel. Highly recommended
On time,very tidy,excellent installation quality, excellent product
I don’t need a booster anymore. Yay. I had to have one with KC and pay an extra £5 a month for it. Squirrel works better all over my house
Install was quick, speed is fast and reliable, price is great. No problems at all so far
Well installed to our home carnt tell they had been in our front garden very reasonably priced thankyou
We had a few teething problems initially transferring over the router from fibre which I think wasn’t squirrel’s fault but customer service were very responsive and helpful despite it being weekend. Have had no issues since it was resolved.
About twice a month get between 0.5 and 2.5 mbs and everything that relies in internet stop working. TV etc. partly I think because they did not sure the router where they said they would when we agreed to contact. Vey hard to speak to a human in support. Have to do the same stuff that I did when Kcom went wrong except by text chat and just as awkward as where they insisted on putting the router, because it was easier for them, is behind furniture
Based on analysis of 67 reviews rated 1-2 stars for Squirrel Internet Ltd
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
“This company is shocking 2 months, no installation, no sorry or anything”
“They can't wait to get your money very helpful up until that point, once you want to cancel they don't care about you...”
“This company is shocking 2 months, no installation, no sorry or anything”
“Got no response from squirrel again, we are now mid July so I cancelled it”
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Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives predominantly positive feedback, with many customers praising the quick installation and reliable service. Reviewers highlight the ease of setup, noting that the installation process is straightforward and efficient, often completed within a day. Many express satisfaction with the quality of the internet service, mentioning good speeds and reasonable pricing. However, some customers report negative experiences, particularly regarding customer service after installation, with complaints about untrustworthy practices and difficulties in canceling contracts. Issues such as service interruptions and unexpected charges also surface in critical reviews. Despite these concerns, the overall sentiment remains largely positive, with many recommending Squirrel for its service and value.
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