SP
Spafinder
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Slow Response Time
I ordered a gift card to be mailed to me for a friend's college graduation. After a week had passed, I still had not received a shipping confirmation of the gift card. When I called Spa Finder, they said there had been a processing issue and they needed to re-process the gift card. I believe if I had never called, I would never have received the card! I agreed to the reprocess, but I still did not receive an adequate follow-up. Finally, after another week had passed, I cancelled the gift card and asked for a refund. This required me sending tweets on Twitter as well as two phone calls. Working with Spa Finder was a frustrating experience.