So Energy
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Useless customer service
Tried to switch energy after my contract expired in January as they would not accept my monthly electricity meter readings and always estimated my bills.This was blocked and no explanation given. I contacted customer service who said there was no reason for the switch not going through, so I had to contact my new energy supplier to re-apply. Arranged the switch again in March with British gas for dual energy. Switch confirmed, only to find they'd only switched my gas not the electricity as well. Again there was no reason to block the transfer. My account was in. Credit for around £600. They constantly ignored my request for a refund and kept billing me for electricity even though an opening reading was given to British gas. They still haven't provided my refund and keep demanding that I reinstate my standing order. Avoid at all costs.i will be contacting the Ombudsman and obtaining legal advise to claim my refund and compensation for the appalling treatment and dire lack of communication.