Five stars
Five stars. Booking by online’s website ,Good service and friendly, great.

10 months ago
Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get transparently
10 months ago
Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was easy enough.
Five stars. Booking by online’s website ,Good service and friendly, great.
Since the start of my booking back in March 2025 till the day I collected the vehicle at the Queenstown branch on the 15th June, everything was arranged smoothly and swiftly. A special thanks to the three gentlemen on shift at Snap Queenstown on the 15th June 2025. Couldn't recall their names but they were patient and assisted with my queries and concerns. The vehicle was in pristine condition as well. If I were to come back NZ, snap is my first choice to go to for a rental fleet.
Friendly, easy and excellent price
Awesome speedy shuttle pick up and return. Quick collection process.
First time renting a car and it was great, sufficient and got what I needed to be done.
You took the hassle and stress away by meeting us at the airport without having to wait and drop off was the same hassle free.We will use you again. Many thanks Dave.
Great staff, easy process Highly recommend
Friendly team, quick process most cars nearly new.
Great service
Rented Toyota Highlander which was a nice clean car. No fuss rental, easy in and out.
Experience with SNAP was just so hassle free I have definitely recommended SNAP to many family & friends 😊
Very efficient and easy process
Great cost point, easy
Had to change the drivers details - this was easy to do Picked up within 4 minutes of recieiving a text saving the courier was coming Seemless process to return my car
Car was great, friendly staff. Efficient shuttle
Great to deal with
This was the WORST ever RENTAL COMPANY - DO NOT rent a CAR from these people and DO NOT give them your credit card details!!!!!!! -5 if I could give these people a score. JJ Hill - Christchurch Manager - shocking to deal with. TOOK OVER $250 in $41 withdraws without notification, explanation and justification - theft. Then sent an invoice justifying their theft. Emails were communicated and nothing returned until I threaten the police. Once they took money out of my account - they avoided, justified and played ping pong with emails to justify their theift. I was left with $250 out of pocket, I had to cancel my credit cards, inform the Bank and contact the Police in regards to this business operations. They made $250 for 3.5 day rental that was $29 per day. But in actual fact $60 a day. BUYER BE WARE.
All good they picked us up and dropped us off efficient service
Very good service and friendly service helpful thank you so much
Reliability and fuel efficiency with the vehicle is a big one for me, and overall the customer service and communication is very strong as well keep it up team
Based on analysis of 16 reviews rated 1-2 stars for Snap Rentals
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Our car rental had a chip in the windshield, while we were using it, the chip spread while we were using the car”
“Don’t book through Booking”
“The only communication I got was an email”
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Snap Rentals is a car rental company based in New Zealand, providing a diverse range of rental vehicles tailored to meet the needs of travelers and locals alike. The company offers a user-friendly platform for customers to book vehicles easily, featuring 100% refundable bookings and complimentary airport shuttle services. With a commitment to customer satisfaction, Snap Rentals has garnered a reputation for reliability, evidenced by numerous positive reviews. The target market for Snap Rentals includes both tourists visiting New Zealand and residents in need of temporary transportation solutions. By emphasizing simplicity and convenience in the rental process, Snap Rentals aims to enhance the overall car rental experience for all customers. Their extensive fleet caters to various preferences and budgets, making them a suitable option for a wide range of users seeking car rental services across New Zealand.
Snap Rentals receives overwhelmingly positive feedback from customers, highlighting exceptional service and easy booking processes. Reviewers frequently praise the friendly and helpful staff, noting that they provide clear communication and support throughout the rental experience. Many customers appreciate the quality and cleanliness of the vehicles, along with the efficient shuttle service to and from the airport. The rental process is described as straightforward, with timely pickups and drop-offs. However, a small number of reviews mention issues related to unexpected charges, which have caused some frustration among consumers. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing their intent to use Snap Rentals again in the future. Overall, Snap Rentals is regarded as a reliable choice for car rentals.
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