Friendly staff prompt pick up and drop…
Friendly staff prompt pick up and drop off

10 months ago
Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get transparently
10 months ago
Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was easy enough.
Friendly staff prompt pick up and drop off
The bumper on the car was unclipping when driving which is extremely dangerous I had to stop every 30 minutes or so to clip it back in. I then drove the car all the way back to snap rentals as I did not feel safe driving this vehicle and all they offered was another car? I paid $70 in fuel and another $90 for a broken car. Pretty rude. Wont be using them again
Snap rentals is amazing ! I had an awesome experience with them in Queenstown. I ended up injuring myself skiing and ended up in crutches travelling solo with a 5 year old. On the trip back to the airport Luke was just amazing helping me with all my bags and coming into the airport with me to bring my bags to bag drop. Couldn’t be more grateful for you guys ! Thank you so much
Nice experience
Great shuttle service and quick in and out with the car. Basic corolla, well presented and easy to collect and return. Smiles all round from the staff.
Great to deal with from booking to pick up and drop off. We unfortunately had someone hit our car and Snap made it very straight forward to navigate through.
Fantastic service was the key highlight for us, then price. So good. Thanks team!
Great friendly service Easy & stress free collection of vehicles
Very helpful when I changed my pick up destination. Nothing was a problem
Amazing staff car was really good
It’s always easy with snap. I’ve rented from you guys 3 times now.
just wanted to share my experience with the rental. I booked a medium-grade car, not the cheapest option, but I feel like they gave me the most basic one. The USB charger doesn’t work and I needed that, and I only noticed at night that one of the headlights isn’t working. I picked the car up in the morning so I didn’t check the lights earlier. That was a problem for me when driving at night.
Great value for money and great service
Very quick and especially friendly service. Don't know the advisors name but she was very good. Nice car, no problems, and nice prompt pick up from the terminal and drop-off too. Highly recommended. Oh and great price also!
Great customer service and easy to work with 👌🏽
Great! Really kind both in Queenstown and Auckland. New car.
Smooth process, no fuss. Shuttle was quick checking in was fast. Speedy drop off and back to the airport. Car was reliable and modern. Thanks Snap Rentals!!!
Stress free and a good price.
Great to deal with. Good value for money.
Really well organized and quick rental pick up and drop off. They make it really easy and the cars are nice and clean.
Based on analysis of 16 reviews rated 1-2 stars for Snap Rentals
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Our car rental had a chip in the windshield, while we were using it, the chip spread while we were using the car”
“Don’t book through Booking”
“The only communication I got was an email”
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Snap Rentals is a car rental company based in New Zealand, providing a diverse range of rental vehicles tailored to meet the needs of travelers and locals alike. The company offers a user-friendly platform for customers to book vehicles easily, featuring 100% refundable bookings and complimentary airport shuttle services. With a commitment to customer satisfaction, Snap Rentals has garnered a reputation for reliability, evidenced by numerous positive reviews. The target market for Snap Rentals includes both tourists visiting New Zealand and residents in need of temporary transportation solutions. By emphasizing simplicity and convenience in the rental process, Snap Rentals aims to enhance the overall car rental experience for all customers. Their extensive fleet caters to various preferences and budgets, making them a suitable option for a wide range of users seeking car rental services across New Zealand.
Snap Rentals receives overwhelmingly positive feedback from customers, highlighting exceptional service and easy booking processes. Reviewers frequently praise the friendly and helpful staff, noting that they provide clear communication and support throughout the rental experience. Many customers appreciate the quality and cleanliness of the vehicles, along with the efficient shuttle service to and from the airport. The rental process is described as straightforward, with timely pickups and drop-offs. However, a small number of reviews mention issues related to unexpected charges, which have caused some frustration among consumers. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing their intent to use Snap Rentals again in the future. Overall, Snap Rentals is regarded as a reliable choice for car rentals.
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