I was appalled at snap customer service…
I was appalled at snap customer service I won’t be using them again

10 months ago
Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get transparently
10 months ago
Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was easy enough.
I was appalled at snap customer service I won’t be using them again
It was easy to book our rental through the website and the team were very helpful when needing to make changes or adding anything to our booking before picking up our rental. Our flight back home was delayed and the Snap Rentals team were happy to let us extend our time (with appropriate notice time on our end). The team at Snap Rentals Queenstown were especially friendly and really helpful, not only with the car rental, but also with suggesting activities and attractions for us to visit while we were in town!
Friendly helpful staff. Way cheaper than the more well known car rental companies. Would definitely use them again.
Easy pickup. Easy drop off. The vehicle was in good condition. Staff were excellent
Helpful staff, easy shuttle service to and from ChCh Airport, quality, clean car,good value for money.
Pickup and drop off were super easy, and when I left my jacket on the back seat, they were very quick to get in touch and send it back to me.
Friendly staff! The rented car was in good & clean condition.
Not good rental car service
Easy and quick
Quick and easy service from extremely friendly staff. Nothing was difficult. The shuttle bus made airport transfers a breeze too. This is the best value for money car rental in Queenstown, and I will certainly be using them for my next trip. Thanks guys!
Great staff, the pick up and drop off service is very efficient. Car hire was excellent value.
We have used Snap many times. Pleasure as always
I had no problems except waiting for a vehicle to pick two of us from the airport with no signage on the van as advertised. But overule the experience was great.
Definitely recommend. Quick and easy to deal with.
It was a smooth ride. No breakdowns during the trip.
Lots of staff meant pick up and drop off was easy and quick. Great and timely shuttle service to and from the airport. Nice new car and was even able to book last minute and get a great rate.
Very happy with snap rentals. Great location and friendly service. Courteous phone call on landing to advise on bus timing. Excellent.
Really liked the gentleman who did the airport run, great guy, really happy and friendly. Reception staff appear to be bored, their jobs are just routine to them, don’t know how you fix that??!
Great service
Did a car relocation for them from Auckland to Queenstown. Hassle free, quick response and no issues. Couldn’t recommend more.
Based on analysis of 16 reviews rated 1-2 stars for Snap Rentals
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Our car rental had a chip in the windshield, while we were using it, the chip spread while we were using the car”
“Don’t book through Booking”
“The only communication I got was an email”
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Snap Rentals is a car rental company based in New Zealand, providing a diverse range of rental vehicles tailored to meet the needs of travelers and locals alike. The company offers a user-friendly platform for customers to book vehicles easily, featuring 100% refundable bookings and complimentary airport shuttle services. With a commitment to customer satisfaction, Snap Rentals has garnered a reputation for reliability, evidenced by numerous positive reviews. The target market for Snap Rentals includes both tourists visiting New Zealand and residents in need of temporary transportation solutions. By emphasizing simplicity and convenience in the rental process, Snap Rentals aims to enhance the overall car rental experience for all customers. Their extensive fleet caters to various preferences and budgets, making them a suitable option for a wide range of users seeking car rental services across New Zealand.
Snap Rentals receives overwhelmingly positive feedback from customers, highlighting exceptional service and easy booking processes. Reviewers frequently praise the friendly and helpful staff, noting that they provide clear communication and support throughout the rental experience. Many customers appreciate the quality and cleanliness of the vehicles, along with the efficient shuttle service to and from the airport. The rental process is described as straightforward, with timely pickups and drop-offs. However, a small number of reviews mention issues related to unexpected charges, which have caused some frustration among consumers. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing their intent to use Snap Rentals again in the future. Overall, Snap Rentals is regarded as a reliable choice for car rentals.
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