Smiths TV Reviews

Friendly service Great quality

Very good tv 📺.Perfect picture,I love it 😀

Great communication, very punctual,delivery operatives pleasant and obliging

Polite helpful and had a nice manner

Brilliant service at the Formby branch very well looked after by Jon the branch manager nothing was too much trouble. The set was installed on the day agreed and we have had excellent after sales service.

The vacuum came as promised on the Wednesday first thing in the morning I have had several dealings with the shop and thy are always pleasant This time I ordered online and it was easy

I found staff very helpful and friendly and would recommend Smiths TV.

Marcus was brilliant - very knowledgable about the products and navigated us to the TV that was best for both our budget and type of room. Would not hesitate to return. Thanks again Marcus.

Great delivery, price and communication

Unfortunately Smiths TV were let down by their chosen parcel carrier, APC, who didn’t take enough care when handling it. Delivered damaged (dropped on corner edge). Requested refund and will buy elsewhere.

Not really impressed so far. I ordered a 48” LG TV for £699 online on the 18th of June. On their website the TV I ordered is displayed as on display in their Southport branch, but that the order would be delivered on “special delivery” so I could not book a delivery slot when ordering. I receive an order confirmation email and then 2 days pass. As I still hadn’t heard anything about when I might expect my order I gave them a call to try and find out more. I was told over the phone they couldn’t help me, but that someone will be in touch. Not long after I receive a clipped email stating “As stated, during checkout, this item was a special order from the supplier. We've placed it on order for you and we're waiting on a delivery date from LG.” I reply back saying this wasn’t clear upon checkout, but could I have a rough ETA, so I know what to expect. No response. 3 days later I try to give them another call to find that “all of our agents are busy” and can’t get through to try and get an update. I try their live chat and also get the same message. Try their phone again to speak to someone on their web team. Finally get through to be told they are waiting to see if they will get the order in or not and that someone will be in touch “in the next week”. Pretty crappy customer service.

The fridge/freezer was delivered when they said. It was all good

Excellent, efficient and punctual technical support; friendly, understanding and genuinely caring service from all. Thank you!

Absolutely love the new TV Panasonic Z95A You guys were brilliant and you price matched it no problem. 🙂 Regards Darren

Fantastic knowledge and personal service and support from the staff, whilst the prices were more than comparable with other outlets and a lot cheaper than Currys!

Salesperson was very helpful and the delivery driver was very helpful.

I always get my appliances from Smiths TV. The staff are so knowledgeable and you get a personal service that you just don’t get in many places these days. Love that everything is on display to play around with too!

having spent over 2 hrs trying to speak to someone on the phone with out any success. its looks like another company wany you to use live chat. utter waste of time

Great price, excellent service, delivery team fantastic

I talked to Smiths and then bought a TV that Smiths then found a couple of days later wasn’t in stock and wasn’t available. Bizarrely, they then tried to sell me their display model at full price! Waiting for the refund now…