Review summary

Smith & Friends Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

See what reviewers are saying

Excellent service

We sold our house in thornaby through smith and friends and Lindsey and Claire couldn't have been more helpful. We pretty much left it all up to them and They made the whole experience very pleasant and easy for us. We can't fault their communication and attention to detail and work ethic. We would highly recommend them for future house sales

E
Very stressful time with solicitors but…

Very stressful time with solicitors but with the help of Rachel who helped every step of the way kept us up to date with what was happening and advising what steps to take . Would not have got through it without her

R
Lack of communication

Lack of communication after it went to auction between yourselves and auction house, and misinformed about the auction process.

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All reviews

833 total • Write a review

Showing 71 - 80 of 829 reviews
AM
5 out of 5 stars

Although my property took a while to…

Although my property took a while to sell the team remained positive, professional and re-assuring. Communication from them was great. They also did all the viewings as it was not the property I live in, which was fantastic as I work full time and could not have done many of the viewings that they did.

Date of experience: March 22, 2025

MB
5 out of 5 stars

Best in Class Estate Agent

I had a fantastic experience working with the team at Smith & Friends in Hartlepool, all the team there, but especially Megan and Nicola. From start to finish, they were professional, knowledgeable, and always on hand to help. Their communication was excellent, keeping me updated at every stage and responding quickly to any questions I had. What truly set them apart was their dedication and personal approach. They took the time to understand my needs, provided honest and helpful advice, and went above and beyond to make the entire process as smooth as possible. Unlike some agents, they were never pushy, just genuinely committed to delivering great service, and that they did. From my first meeting with Craig, it was obvious for me to see, the knowledge and expertise of Smith & Friends is of a very high standard. It took Craig but one viewing to successfully sell the house at our desired price, remarkable. 5 stars doesn’t feel enough. If you're looking for a reliable, efficient, best in class estate agent, I can’t recommend Megan, Nicola, Craig and the rest of the team from Smith & Friends in Hartlepool enough. Their support made all the difference, needless to say I wouldn’t hesitate a second to use their services again in the future! Excellent!

Date of experience: March 21, 2025

MM
5 out of 5 stars

House sale

Had to sell my Uncles house after he went in care. The whole team at the Stockton Branch of Smith & Friends were great. Offered loads of help and assistance in the process and would definitely recommend this company to sell your property.

Date of experience: March 19, 2025

Ma
4 out of 5 stars

House sale

Leah and Charlotte, We’re excellent and very professional with prompt and clear communication which made the sale of my property easy.

Date of experience: March 19, 2025

.C
5 out of 5 stars

Great service

Great service, very good communication for every viewing, went beyond what I expected.

Date of experience: March 18, 2025

MM
4 out of 5 stars

Kept me informed of moving process and…

Kept me informed of moving process and helpful too.

Date of experience: March 17, 2025

U
5 out of 5 stars

Good customer service

Good customer service

Date of experience: March 17, 2025

S
5 out of 5 stars

Smith and friends where brilliant from…

Smith and friends where brilliant from start to finish. They were great and very helpful. I would definitely recommend them yo my family and friends

Date of experience: March 17, 2025

N
5 out of 5 stars

The team always went above and beyond

The team always went above and beyond. Special thanks to Mark H for his constant help and support 10 out of 10.

Date of experience: March 17, 2025

J
5 out of 5 stars

Good company to deal with and always…

Good company to deal with and always kept you updated

Date of experience: March 17, 2025

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