Smith & Friends Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We sold our house in thornaby through smith and friends and Lindsey and Claire couldn't have been more helpful. We pretty much left it all up to them and They made the whole experience very pleasant and easy for us. We can't fault their communication and attention to detail and work ethic. We would highly recommend them for future house sales
Very stressful time with solicitors but with the help of Rachel who helped every step of the way kept us up to date with what was happening and advising what steps to take . Would not have got through it without her
Good services
Lack of communication after it went to auction between yourselves and auction house, and misinformed about the auction process.
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smith-and-friends.co.uk833 total • Write a review
A friendly and efficient team. Marketed the property and generated lots of potential buyers.
Date of experience: March 16, 2025
Professional. Reasonably priced. Responsive to any queries you may have.
Date of experience: March 15, 2025
Great friendly service received from all of the team at Smith & Friends Middlesbrough. We have sold a few properties through them and could not recommend them highly enough. Big thanks to Toni, Leah and Charlotte for great customer service and timely communication throughout.
Date of experience: March 15, 2025
Elaine was great no issues, made the whole process easy.
Date of experience: March 14, 2025
US
I have rented a property from smith and friends for over a year now, but within the last 6 months I have endured a nightmare without ANY hot water at all during the winter months. This issue started in November of last year where I had no running hot water for a period of around 4 weeks, I actually posted a review at the time but after a discussion with the managing director of the company I gave him the benefit of the doubt and removed the review at his request on the basis that the hot water would be fixed, fast forwards nearly 5 months later and it did not get fixed, if you have anything wrong with your property be expected to organise contractors in your own time to allow access into your property (even though they have a key to enter) be expected to encounter reoccurring problems, nothing gets sorted first time. Be expected to see them try a “quick fix” in order to get you off their case, be expected to have crumbs dropped for you in terms of hope that you get whatever problems your dealing with are fixed just long enough until the next rent payment is due, be expected to be let down after waiting in for said contractors all day on your weekends off and finally be expected to be told lie after lie as to why things aren’t getting sorted. However they are more than happy to take the rent off you to live in an uninhabitable property, I actually submitted my notice to leave the property and would you know it 2 days later they waved a magic wand and had everything fixed ready for the new tenant I got little to no help from smith and friends, a “goodwill gesture” just shy of £200 and a weeks free rent “how generous” it doesn’t offset the amount of money I wasted on electricity boiling kettles full of water to wash my pots or having to pay to get a shower somewhere after a 14 hour day at work The total apathy from such a reputable company is quite frankly staggering, avoid them at all costs
Date of experience: March 14, 2025
Valuer and staff all very helpful snd always happy to answer queries. Would recommend this company
Date of experience: March 11, 2025
Really helpful and friendly staff. Couldn't do anymore for you
Date of experience: March 10, 2025
