★Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Smith & Friends Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We sold our house in thornaby through smith and friends and Lindsey and Claire couldn't have been more helpful. We pretty much left it all up to them and They made the whole experience very pleasant and easy for us. We can't fault their
communication and attention to detail and work ethic. We would highly recommend them for future house sales
Very stressful time with solicitors but with the help of Rachel who helped every step of the way kept us up to date with what was happening and advising what steps to take .
Would not have got through it without her
Well 1st of all I was offered a good price to sell my house!!
The market dipped but sold within 8 weeks!!
Lindsay especially helped so much with a difficult sale!
Hence no communication between solicitors & myself!!
Polite and friendly staff. Always every week you get an update on the progress of your sale.nothing seems to be a problem and they just get on with it even if it's nothing to do with your sale. Will use again. Highly recommended.
Approachable staff right across the board even though our sale was frustrating in many ways for us all. The dedication of the sales team was second to none!
Well done team Smith and Friends!
Edit: having received contact from the branch manager following the poor service I reported here previously, the below review seems to be reflective only of one agent there. Since this we’ve received better photos, attention to detail, regular contact ensuring we’re happy with the brochure before it went to ad.
Thanks to Mark and Richard for reaching out and making things right.
Original review: Lack of response, inflated sales pitch that didn’t live up to it, “professional” iPhone pictures are warped and poorly presented, flip-flopping between sales strategies, didn’t get the address right after two weeks of trying, asked for a glass of water when he came to take the photos then left his water glass and his bag in the photo shot, arrived an hour early for the appointment and didn’t have the courtesy to leave and come back so I could finish cleaning. Awful
A great service from start to finish. From valuation all the way through to sale, I was kept informed at every stage.
As I no longer lived in the property the staff were happy to show the potential buyers around the property.
I would highly recommend
Everyone from the valuer to the ladies in the office gave exceptional service. All very friendly and kept me informed throughout the buying process. Joanne was outstanding.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.