Review summary

Smith & Friends Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

See what reviewers are saying

Excellent service

We sold our house in thornaby through smith and friends and Lindsey and Claire couldn't have been more helpful. We pretty much left it all up to them and They made the whole experience very pleasant and easy for us. We can't fault their communication and attention to detail and work ethic. We would highly recommend them for future house sales

E
Very stressful time with solicitors but…

Very stressful time with solicitors but with the help of Rachel who helped every step of the way kept us up to date with what was happening and advising what steps to take . Would not have got through it without her

R
Lack of communication

Lack of communication after it went to auction between yourselves and auction house, and misinformed about the auction process.

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All reviews

833 total • Write a review

Showing 111 - 120 of 829 reviews
c
5 out of 5 stars

Open with all costs friendly

Open with all costs Quick reply’s Friendly

Date of experience: February 7, 2025

cc
5 out of 5 stars

Sold in 8 week's

Well 1st of all I was offered a good price to sell my house!! The market dipped but sold within 8 weeks!! Lindsay especially helped so much with a difficult sale! Hence no communication between solicitors & myself!!

Date of experience: February 7, 2025

c
4 out of 5 stars

Good service

Good service

Date of experience: February 7, 2025

KM
5 out of 5 stars

Polite and friendly staff

Polite and friendly staff. Always every week you get an update on the progress of your sale.nothing seems to be a problem and they just get on with it even if it's nothing to do with your sale. Will use again. Highly recommended.

Date of experience: February 7, 2025

MG
5 out of 5 stars

Happy Couple!

Approachable staff right across the board even though our sale was frustrating in many ways for us all. The dedication of the sales team was second to none! Well done team Smith and Friends!

Date of experience: February 4, 2025

JB
4 out of 5 stars

Darlington branch - remedied a poor service

Edit: having received contact from the branch manager following the poor service I reported here previously, the below review seems to be reflective only of one agent there. Since this we’ve received better photos, attention to detail, regular contact ensuring we’re happy with the brochure before it went to ad. Thanks to Mark and Richard for reaching out and making things right. Original review: Lack of response, inflated sales pitch that didn’t live up to it, “professional” iPhone pictures are warped and poorly presented, flip-flopping between sales strategies, didn’t get the address right after two weeks of trying, asked for a glass of water when he came to take the photos then left his water glass and his bag in the photo shot, arrived an hour early for the appointment and didn’t have the courtesy to leave and come back so I could finish cleaning. Awful

Date of experience: February 3, 2025

RS
5 out of 5 stars

A great service from start to finish

A great service from start to finish. From valuation all the way through to sale, I was kept informed at every stage. As I no longer lived in the property the staff were happy to show the potential buyers around the property. I would highly recommend

Date of experience: January 31, 2025

c
5 out of 5 stars

Potential Buyers…

Mostly good introduction of potential Purchasers.

Date of experience: January 27, 2025

LS
5 out of 5 stars

Highly recommended

Everyone from the valuer to the ladies in the office gave exceptional service. All very friendly and kept me informed throughout the buying process. Joanne was outstanding.

Date of experience: January 22, 2025

JG
5 out of 5 stars

Recommend Smith & Friends 5⭐️ service

Excellent communication keeping you up to date with progress and very polite and helpful with any unforeseen issues

Date of experience: January 21, 2025

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