5 months ago
The treatment worked well and I'm happy with my smile now. However, there were a few times when I had to reach out multiple times to get responses from customer service. The aligners themselves were f... See more
5 months ago
Best decision I've made for my confidence! The process was straightforward and the monthly check-ins kept me motivated. My friends and family can't stop commenting on how great my teeth look now.
5 months ago
Much cheaper than traditional orthodontics and the results speak for themselves. The aligners were comfortable to wear and I loved being able to track my progress with the app.
5 months ago
Love that I could do this from home without constant dentist visits. The treatment took a bit longer than initially estimated, but the final results made it worthwhile. Would recommend for minor to mo... See more
The treatment worked well and I'm happy with my smile now. However, there were a few times when I had to reach out multiple times to get responses from customer service. The aligners themselves were fine and did their job.
Best decision I've made for my confidence! The process was straightforward and the monthly check-ins kept me motivated. My friends and family can't stop commenting on how great my teeth look now.
Much cheaper than traditional orthodontics and the results speak for themselves. The aligners were comfortable to wear and I loved being able to track my progress with the app.
Love that I could do this from home without constant dentist visits. The treatment took a bit longer than initially estimated, but the final results made it worthwhile. Would recommend for minor to moderate alignment issues.
The price point is definitely attractive compared to traditional braces. Treatment took about 10 months which was longer than originally quoted, but I'm pleased with how straight my teeth are now. The night retainer is comfortable too.
While my teeth did improve, I had several issues with delayed shipments and poor communication from the support team. The treatment worked but the experience could have been much smoother with better service.
I was skeptical at first about doing aligners through the mail, but SmileDirectClub really delivered. The whole process took about 8 months and my teeth look so much better now. The customer service team was helpful when I had questions about my treatment plan.
I was nervous about not having in-person supervision, but the remote monitoring system worked great. The dentist reviewed my progress regularly and made adjustments when needed. Very happy with the outcome!
I can't believe how much my smile has improved in just 6 months. The before and after photos are like night and day. The whole experience was smooth from the impression kit to receiving my final retainer.
The aligners worked but I had some discomfort that lasted longer than expected. Customer service was hit or miss - sometimes very helpful, other times hard to reach. Results were decent but not as dramatic as I hoped.
Perfect solution for my slightly crooked front teeth. The process was easy to follow and the aligners weren't too uncomfortable. Probably wouldn't work for major orthodontic issues but great for cosmetic improvements.
Got the smile I wanted without breaking the bank. The aligners fit well and I could see gradual improvement each month.
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SmileDirectClub is a teledentistry company that provides clear aligner treatments for teeth straightening through a direct-to-consumer model. The company offers remote orthodontic services, allowing customers to receive custom clear aligners after completing at-home impression kits or visiting SmileShop locations for 3D scans. Their business model focuses on providing an alternative to traditional in-office orthodontic treatment through digital consultation and monitoring.
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Reviewers generally appreciate SmileDirectClub for its effective aligners and the positive results they achieve, often noting significant improvements in their smiles. Many customers highlight the affordability of the service compared to traditional braces, with several expressing satisfaction with the ease of the process and the convenience of remote monitoring. However, there are notable complaints regarding customer support, with some consumers feeling disappointed by delayed shipments and inconsistent communication. While the treatment duration can exceed initial estimates, most find the final results worthwhile. Overall, SmileDirectClub garners a favorable sentiment, though the customer service experience could use improvement.
