9 months ago
Tom Z found me a great price on the exact flights I wanted and provided me with alternative choices.
9 months ago
First time using the service and they were quite accommodating, trying to meet my open-ended requests.
9 months ago
Neal J was beneficial in finding the right flight for my husband and me. He was careful to stay within my price range and took the time to explain my flight options. Neal shared with me his experien... See more
9 months ago
Blanche was very responsive and came up with the best options of the several sites where I inquired.
Hancel was very patient with me and helped me so much in decision making. He gave me a lot of options and calmly explained everything i needed to know about the airlines. He was absolutely Amazing.
Scorpion was very pleasant to work with and very helpful… will definitely book with him again..
Bait & Switch + Annoying Rep
I have been a long time customer with SkyLux Travel. They are excellent until you have a problem. I booked an international trip to Africa almost a year in advance and the airlines kept changing the flight times throughout the year--10 or 15 minute changes. SkyLux re-routed our son twice (he was traveling with us on the return flight) rebooking him and another person in our person without telling us--on a separate day--potentially stranding these two people in Africa! When the tour operator in Africa noticed the change, I called SkyLux immediately (a month before the trip) and they told me that it would cost $1000 per person ($2000 total) to fix it!! SkyLux said it was the airline's fault, but SkyLux is the one that rebooked the flight, changing the day in order to save money on their end. They have lost my business forever.
Professionalism
Great customer care experience. Mr Ignacio was very friendly , helpful and patient . He met my expectations and beyond.
Duke always gets me the best deals on the best airlines
Chuck was very kind and patient while rebooking our tickets.
Jeff was great in finding us the best business class fare to Manila. He was very nice.
Mr Gomez was very helpfull and cared a greatdeal about satisfying my requests
Kumar was excellent he took the time to find the perfect muti-city flights. He was constantly searching for the lowest price itinerary with short layover times and minimum stops.
Got me a fantastic deal. Thank you Eonelle.
August always is extra diligent in going the extra steps to insure the best price and convenience of itinerary. Sometimes a bit slow to get back to me probably due to being so busy
Easy as pie!!! Got me the perfect route at a great price.
Very accommodating and pleasant lady
good flights choices. Excellent customer service We used SkyLux several times each home all was excellent
Last year Sky Lux Travel hep me with a ticket. Thanks a lot! I call this year again . Was really inspired my previous experience so I got another ticket to Europe was charged $1570 . View days ago my friend showed me price on the same day and flight from Lufthansa airlines- $722, and tonight I checked in online for the flight and Discover airline ,which is operating this this flight sent me invoice-$840+ 40 for seat selection. I call customer service and answer was - I was double charged by contact what they have and they just hung up on me. Of course, I am going to call every airline involved in my travel, but for Your future travel just be more careful.
I have worked with Bernard on several occasions and he’s always very responsive and provides the best service
Scott was amazing. Very patient.... Very professional... Always trying to help out in our plans...
very easy to talk
Based on analysis of 20 reviews rated 1-2 stars for SkyLux Travel
“Their customer service is slow and full of excuses”
“– Only AFTER payment they said it included just ONE checked bag”
“” I sent bank proof showing the charge, but they keep saying “call your bank and dispute it” instead of processing t...”
“I booked what SkyLux advertised as a “discounted business class” ticket”
“I booked what SkyLux advertised as a “discounted business class” ticket”
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Skylux Travel is a travel agency specializing in discounted business and first-class flights to various global destinations, including Europe, Asia, the Middle East, Africa, and Australia. The company aims to provide travelers with significant savings, often offering discounts up to 70% off standard rates. Skylux Travel is an ARC-accredited agency, ensuring adherence to industry standards and reliability in service. The company caters to both individual and corporate clients seeking cost-effective travel solutions without compromising on luxury and comfort. Clients are assigned a Personal Travel Manager who assists them in planning and booking their flights, ensuring a tailored travel experience. Skylux Travel emphasizes excellent customer service, offering support 24/7 to address any inquiries or concerns throughout the booking process.
SkyLux Travel receives overwhelmingly positive feedback, with many customers praising the excellent service provided by their agents. Reviewers frequently highlight the helpfulness and responsiveness of agents like Tom, Neal, and Blanche, who go above and beyond to find great prices and accommodate specific requests. The detailed explanations and personalized assistance offered by the staff contribute significantly to a positive booking experience. However, a small number of reviews express dissatisfaction, mentioning issues related to flight tickets and travel arrangements. Despite these occasional complaints, the majority of consumers appreciate the knowledgeable and professional service they receive. Overall, SkyLux Travel is recognized for its commitment to customer satisfaction and effective travel solutions.
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