Very patient and helpful customer service
Very courteous and resourceful and respectful customer service.

9 months ago
Tom Z found me a great price on the exact flights I wanted and provided me with alternative choices.
9 months ago
First time using the service and they were quite accommodating, trying to meet my open-ended requests.
9 months ago
Neal J was beneficial in finding the right flight for my husband and me. He was careful to stay within my price range and took the time to explain my flight options. Neal shared with me his experien... See more
9 months ago
Blanche was very responsive and came up with the best options of the several sites where I inquired.
Very courteous and resourceful and respectful customer service.
Very efficient
Seamless and professional
Estelle was very helpful, knowledgeable and patient. And friendly!!
Costas had to navigate a complicated situation and successfully achieve my goals.
Saul is very helpful very knowledgeable to book our flight
Malder was very patient, knowledgeable and helpful in making this reservation.
Working with Castiel makes my travel arrangements effortless. He is knowledgeable and always providing exceptional service. It is a pleasure having him arrange all my Business Class flights.
Excellent service.
Excellent patience with Paul!
Nelson is the best .. he helped us to organizing our trip so fast and so details we can’t wait to go there
My experience is that for a business class flight MAN-BKK, across the board, the quotes were £200 more than I can get from Skyscanner for the exact same flights. Double check before you book.
Mason did an incredible job working out the logistics for a very complicated trip after I spent over 4 hours on the phone with the airlines. I never knew I could afford to fly Business and can't wait to arrive in Europe "fresh" after having a fully reclinable seat!
Barbara was very patient with all of my changes and was very pleasant to work with.
Nestor informative and helpful
I’ve been working with Art from Skylux Travel for many years, and this time I wanted to take a moment to share how amazing he’s been. He’s always helpful, patient, and attentive, making the entire trip planning process stress-free. He takes the time to understand what I want and shares personalized suggestions, always finding the best deals. His professionalism combined with his friendly attitude really makes a difference. I feel truly taken care of every time I work with him. I highly recommend Art to anyone needing a travel specialist who genuinely cares and goes the extra mile. I’ll definitely keep working with him for my future trips!
TJ WAS GREAT!
Zell was professional and efficient, helpful and knowledgeable. The process was great. Thanks
Ore patiently checked out multiple possible variations to reach a reasonable round trip fare matching the itinerary of the rest of my tour group. This was critical because I must arrive on the same plane as the rest of the group to catch our tour bus to the 1st hotel‼️
My agent was very helpful which came in particularly handy since I'm an idiot. The cost of the tickets was reasonable and the purchase was pretty seamless. The only reason I didn't rate 5 stars is that there seems to be a lot of upselling of additional services (with dire warnings should you decide to forgo them) as well as a guilt trip to tip the agent. Now we'll just have to see how the tickets work. Fingers crossed.
Based on analysis of 20 reviews rated 1-2 stars for SkyLux Travel
“Their customer service is slow and full of excuses”
“– Only AFTER payment they said it included just ONE checked bag”
“” I sent bank proof showing the charge, but they keep saying “call your bank and dispute it” instead of processing t...”
“I booked what SkyLux advertised as a “discounted business class” ticket”
“I booked what SkyLux advertised as a “discounted business class” ticket”
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Skylux Travel is a travel agency specializing in discounted business and first-class flights to various global destinations, including Europe, Asia, the Middle East, Africa, and Australia. The company aims to provide travelers with significant savings, often offering discounts up to 70% off standard rates. Skylux Travel is an ARC-accredited agency, ensuring adherence to industry standards and reliability in service. The company caters to both individual and corporate clients seeking cost-effective travel solutions without compromising on luxury and comfort. Clients are assigned a Personal Travel Manager who assists them in planning and booking their flights, ensuring a tailored travel experience. Skylux Travel emphasizes excellent customer service, offering support 24/7 to address any inquiries or concerns throughout the booking process.
SkyLux Travel receives overwhelmingly positive feedback, with many customers praising the excellent service provided by their agents. Reviewers frequently highlight the helpfulness and responsiveness of agents like Tom, Neal, and Blanche, who go above and beyond to find great prices and accommodate specific requests. The detailed explanations and personalized assistance offered by the staff contribute significantly to a positive booking experience. However, a small number of reviews express dissatisfaction, mentioning issues related to flight tickets and travel arrangements. Despite these occasional complaints, the majority of consumers appreciate the knowledgeable and professional service they receive. Overall, SkyLux Travel is recognized for its commitment to customer satisfaction and effective travel solutions.
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