Prompt and professional service
Prompt and professional service

9 months ago
Tom Z found me a great price on the exact flights I wanted and provided me with alternative choices.
9 months ago
First time using the service and they were quite accommodating, trying to meet my open-ended requests.
9 months ago
Neal J was beneficial in finding the right flight for my husband and me. He was careful to stay within my price range and took the time to explain my flight options. Neal shared with me his experien... See more
9 months ago
Blanche was very responsive and came up with the best options of the several sites where I inquired.
Prompt and professional service
Julia has been very patient and very helpful.
Excellent Service
Excellent service!
Wilfred is friendly and efficient!
Madison K spent her time to present opportunities that fit our itinerary and budget. She also provided updates along with new deals. Very easy to work with with real savings being provided. We will work with Madison on future travel needs.
Austin was great.
I was pleased with the agency, Lane help me to book mt ticket in a timely manner.
Daskin went beyond expectations
Agent Eren has been very diligent and helpful in making travel arrangement for the time frame we asked and for reasonable price we were looking for our business class travel
The whole process of finalize the purchase was beyond the expectaion.
Hank provides excellent customer service. He understands his customer's need. I am very satisfied with Han's services!
Very excellent service from Zane
We asked Norman on Fri July 11 for two business class tickets to Europe, both ways a transatlantic and an internal European flight. Saturday 1:30 pm he called that he can get the tickets w/o the 24 hrs cancellation, one suitcase of 23 kg, miles per economy. We paid $9310 only to find out that the tickets from Lufthansa were $7690 total. We were overcharged $1620. Skylux did not allow us to talk to a supervisor even though many times requested and many Skylux employees made many promises about us being contacted. They do not respect their customers and they are hiding from them. It is the second time Skylux scams us and disappear from the face of the earth.
August is great. Always provides very professional service, and this is the fourth ticket we have booked through him. I wish the rates offered by skylux for little bit more compatible. They are fairly close to what the direct airline website offers, so not much reduction as advertised.
I called Skylux and asked for Madison K, I was told by Idris that she no longer works there and that he could help me. I called at 9:00am EST Madison K works PST. I then tried her extension later in my afternoon and was able to reach her and she was surprised to hear that another colleague would say that just to take a client. When I sent Idris an email letting him know that Madison K is indeed with skylux and had not left the organization as he had mentioned he responded back saying he never said that. I would not trust Idris at all especially with travel plans.
Worked with Nigel and Hank. Looking for a 150.00 credit to match the price my travel mates received.
Love agent Hardy !!
Great service by Estillore
Fast transaction..agent is helpful..
Based on analysis of 20 reviews rated 1-2 stars for SkyLux Travel
“Their customer service is slow and full of excuses”
“– Only AFTER payment they said it included just ONE checked bag”
“” I sent bank proof showing the charge, but they keep saying “call your bank and dispute it” instead of processing t...”
“I booked what SkyLux advertised as a “discounted business class” ticket”
“I booked what SkyLux advertised as a “discounted business class” ticket”
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Skylux Travel is a travel agency specializing in discounted business and first-class flights to various global destinations, including Europe, Asia, the Middle East, Africa, and Australia. The company aims to provide travelers with significant savings, often offering discounts up to 70% off standard rates. Skylux Travel is an ARC-accredited agency, ensuring adherence to industry standards and reliability in service. The company caters to both individual and corporate clients seeking cost-effective travel solutions without compromising on luxury and comfort. Clients are assigned a Personal Travel Manager who assists them in planning and booking their flights, ensuring a tailored travel experience. Skylux Travel emphasizes excellent customer service, offering support 24/7 to address any inquiries or concerns throughout the booking process.
SkyLux Travel receives overwhelmingly positive feedback, with many customers praising the excellent service provided by their agents. Reviewers frequently highlight the helpfulness and responsiveness of agents like Tom, Neal, and Blanche, who go above and beyond to find great prices and accommodate specific requests. The detailed explanations and personalized assistance offered by the staff contribute significantly to a positive booking experience. However, a small number of reviews express dissatisfaction, mentioning issues related to flight tickets and travel arrangements. Despite these occasional complaints, the majority of consumers appreciate the knowledgeable and professional service they receive. Overall, SkyLux Travel is recognized for its commitment to customer satisfaction and effective travel solutions.
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