Hot water issues
I’ve very happy with my skuma the only thing I have a issue with is the hot water just not hot enough for tea and coffee with milk
Sküma Water is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
I’ve very happy with my skuma the only thing I have a issue with is the hot water just not hot enough for tea and coffee with milk
Not fit for purpose depending on your water type. Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly with the CEO. £600 out of pocket with a product that worked for a total of 2 months of a 8 month period.
This is the third review I have written for Skuma. I had various difficulties with my machine. On my previous trust pilot review, I stated that the company and I were working together to find an outcome that worked for us both. This has now happened and we have agreed a solution we are both satisfied with, which is why I have given a 5 star rating.
I do like my machine but there are some things I don’t like. It can be a lot of work at times. I dread doing the cleaning bit, the worst of it being getting the filter out of the machine. I’m 76 and I haven’t got the strength to do this. In order to get enough strength I have to put the machine on the floor and put 100% of my strength into it. It’s probably ok if you’re a young fit male. The water isn’t really hot enough for tea but saying that it does make a decent cup. I’m not sure the filter lasts a year, especially if you are a family. I changed mine after about eight months and I live on my own. The infusions can work out expensive but since using the machine I hardly ever have cramp issues. It’s nice to get rid of my kettle. Filling the machine is a bit of a nuisance every day and because I’m in a very hard water area I waste an awful lot of water down the sink (I don’t have a garden). I paid extra for a tube to take the extra water straight into the sink (very overpriced). The downside of this is that the water removed from the machine is so bad that it stains the sink! Thanks Thames Water. When I’ve had problems Skuma have done their best to help me, I just don’t want the problems. I’m wondering if a new machine will be coming onto the market with some of these things ironed out. So, although these are a lot of negatives I do like my machine and wouldn’t be without it. It just needs improvements.
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US
This feat of engineering that Alex and his team at Sküma has developed gives me and my wife the best tasting water we've ever had at home. The reverse osmosis filter generates a "flat" tasting ultra pure water, which is transformed to silky smooth heaven via the mineral infusions. Playing around with the mineralized to RO water ratio gives the chance to adjust the softness to ones personal liking. Also, the customer service is on point — I had troubles calibrating the hot water temperature, but Alex was attentive and quick to make sure it got sorted out. In summary, 5 very well deserved stars.
Date of experience: June 4, 2023
Got my Skuma two days ago and has been tested thoroughly. It works very well, an engineering feast housing all it’s functions in such a convenient installation free counter top unit at a good price, Reverse Osmosis treatment units tend to be substantially bigger and normally need an under sink kitchen cabinet to house, RO process will eliminate all nasties in the water but also good minerals, infusions is a brilliant idea to counter this. Total TDS from my kitchen tap is 350 PPM just after two initial flushing cycles the TDS was down to 64, These numbers will improve as more water goes through the membranes. Top quality and highly recommended.
Date of experience: June 4, 2023
I don’t write reviews very often, but I must say that the customer service for this company is amazing. I didn’t receive my water bottle and I sent a message. The company was very quick to respond and sent the water bottle out they also sent an extra gift as an apology, the product itself is amazing and definitely worth the buy. I would hundred percent recommend this to family and friends.
Date of experience: June 3, 2023
Absolutely the best money I have ever spent without a doubt. The water cannot be described it is so good. As stupid as it sounds, the water feels really soft in your mouth but you can taste the Purity of it. The company are amazing too, really quick delivery of everything and always happy to help if you have questions. Friendly and knowledgeable. Buy this system, you won't regret it and will feel the difference really quickly. No and I mean no nasties in the water at all. Amazing.
Date of experience: June 2, 2023
There was a problem with delivery and required chasing emails from myself to make it happen. The device itself is too tall to sit under the shelves in my kitchen. I am not finding the water cool enough or hot enough. I'm not that happy as I write this.
Date of experience: May 24, 2023
US
Was on the hunt for an affordable RO water machine as I wanted to reduce my use of plastic and came across Skuma and became one of the original backers. I’ve never done anything like this before but I’m delighted I did. The quality of water is great and being able to add minerals is fantastic. I actually love to drink warm water so having that option is perfect for me as slight cooled down hot water from a kettle tastes really unpleasant. Alex has been great also.. the level of customer service he provides is really high. I’m proud to feel like I’ve been part of Skuma and excited to see this company take off. No doubt the 2.0 machine is even better.
Date of experience: May 2, 2023
US
I have had my Skuma now around 3-4 months. I wanted to really wait to review so I could give honest unbiased opinion. When I first brought my machine there were some teething troubles. Sorting setting to make the machine hotter for tea and coffee and so forth. I had to initially return for a new one. Despite this what some may see as a negative, I would say highlighted fantastic Customer service. All communication was personal and through WhatsApp which was so handy to send demo videos and trouble shoot. Additionally for the inconvenience Skuma sent me some free gifts and let me keep the initial mineral vial and super filter. The water taste is exceptional. With the minerals it's like drinking fresh Icelandic water on a warm day. Perfect! We have still had difficulty getting hot drinks right. If your having a green tea or any warm drink without milk then it's perfect. If you like a piping hot cup of tea with milk, it just doesn't get hot enough so we returned to the kettle for that. I also do home coffee enemas and it's perfect for getting the right temp instantly. If you drink coffee it's also great as you don't want it piping hot. So loads of plus sides. The machine itself is sleek and stylish with great use of led lighting. The unit is a 'thirsty beast' as my wife says. It wants a lot of refills and has a lot of waste water. After talking with their fantastic customer service they gave great ideas how to use this. I use it for plants, boiling eggs and when I clean my veggies with ozone water. So no waste water in the end. You do have to change the way you think and use your water but it's been a good think. No water goes down the drain without having been used now. So we're are much more eco friendly and economical with the water. The unit style is fantastic but the lids to the tanks are a little tricky. Not sure if it's the plastic material or shape but they can be tricky to fit back and I somehow manage to pinch my fingers a lot. Might be me tbh. The minerals feature is fantastic. If your buying a reverse osmosis system the water is then stripped of the minerals that we need in water which can lead to further dehydration. Skuma sell the replacement vials or you can get them sent monthly. I think I purchased 6 up front. I felt a noticeable difference in my hydration with these especially after the sauna. I did also experiment with adding Celtic sea salt to an empty vial, letting it dissolve in filter water and adding it back (hopefully it doesn't damage the machine) but it did provide the minerals back in my water instead of buying a new vial. All in all for the price, customer service, product capability, features and spread the cost option on payment. This is one of the best purchases I have ever made! Clean mineral rich water is a non negotiable fundamental human requirement and Skuma really delivers this ❤️
Date of experience: April 26, 2023
It is a big difference to drink this water, I have noticed several changes in my body, it is the best purchase I have made, thank you very much!
Date of experience: April 17, 2023
US
We used to have an under sink osmosis system and we were looking for a counter top replacement. There are many to chose from but this one caught our eye. Design and features wise it outshone the competition even twice the price. We ordered and it is amazing even better than our old system so much more efficient and so much better for the environment as you can use the waste water on the plants too instead of it going down the drain. We had a few issues with couriers but the Skumawater team went above and beyond to help out and would give them 10 stars ⭐️ if could and would highly recommend to anyone.
Date of experience: April 17, 2023
I can feel the passion and care that's been put into this product, Alex makes sure to be there for his customers if a problem appears, I am truly grateful I found this machine. I've been looking for a good reverse osmosis system that would fit my smallish kitchen and wouldn't have to install...lo and behold I found Skuma!!! Oh how beautiful she is haha I totally recommend for anyone looking to drink structured water filled with minerals...without the scent of chlorine ☺️
Date of experience: April 16, 2023