All Good!
I love the SKIMS cotton underwear line. I appreciate the ease of returning.
3.0
Average
100 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
SKIMS has room for improvement based on customer feedback. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Amazing
Extremely fast shipping! I love SKIMS!!
SCAM
SCAM - I’ve been trying to get a refund for weeks for customs they made ME pay and SKIMS support is a nightmare. I provided everything they asked for, including proof of payment from DHL, yet they keep closing the ticket and ignoring follow-ups. I’ve emailed multiple times and all I get is silence or the same generic reply. Totally unacceptable for a brand of this size. Feels like a scam – be warned.
Washed tree times and I can throw it away, bad customer Service
BALCONETTE PUSH-UP BRA is comfortable to wear and is really nice. I've had the bra for 2 months now, worn it maybe 6 times, washed it by hand 3 time, the holder strips are now ruined. Can’t wear it anymore. I went to the Selfridges London store where I bought it. Of course I don't have the receipt anymore and the manager, Loudeen, had nothing to offer me. She even refused to call the floor manager and that is unacceptable. Very poor customer service. I've spend almost 1000 pounds there in the last 2 months and she prefers to let a customer go back upset instead of helping. 😒. skins check your staff please!
Company details
Information provided by various external sources
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Contact info
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Website
skims.com
All reviews
100 total • Write a review
Showing 41 - 50 of 96 reviews
JK
Item ordered (a bra) was not sent
Item ordered (a bra) was not sent due to stock issues maybe? But still no refund on my store credit for that and where is my refund so I can buy the bra in a different size/color. But never told it wasn’t going to ship. Veryy you disappointed when package arrived and it just wasn’t in there. What the heck? 😭
Date of experience: June 24, 2025
jp
i LOVE MY YOGA PANTS
i LOVE MY YOGA PANTS; SUCH QUALITY & I'M A GIANT AND I LOVE THE LENGTH
Date of experience: June 24, 2025
PW
I ordered from Portugal
I ordered from Portugal, and some of the products were not fitted. So, I decided to use the prepaid option from the brand for my comfort. It's been three weeks, and they still don't understand that the drop-off points here don't accept the label they sent, as this company doesn't exist in Portugal. They sent the points locator, which is not working. Then, they listed the points where some of them don't exist. They then said I should travel around the city and hope that someone will accept it. They claim it's a fault in the staff training, so I should escalate it to the manager. In minor points in Portugal, it's like a joke. I decided to pay for another package myself, but I now expect more trouble with them accepting the return, as it's after the 14-day period. Lost a tremendous amount of time and was treated like it's my fault that I can't send it. I don't recommend ordering anything from them.
Date of experience: June 23, 2025
Z
Z
US
Incredibly disappointed with the…
Incredibly disappointed with the service and £130 down! I sent my returns back nearly 1 month go and have not received a refund. I then sent an email to enquire what has happened and received no contact from them. I have sent a further email with still no reply. I then went to track my returns and it advised me that I am out of the returns window ! (Because I had already sent it back a month ago!) absolutely shocking service and now down £130. If you want to purchase any skims products (which are way overpriced) I’d advise to do so through a separate seller. Shocking
Date of experience: June 23, 2025
C
Consumer
US
Worst customer service I have ever…
Worst customer service I have ever experienced. Bought a couple of products which were in sale, it wasn’t made clear in my purchase journey that I wouldn’t be able to return sale. Additionally, in the uk it’s against the law to not allow returns. Messaged them, heard absolutely nothing. Returned the other half of the order, to be billed £7 return fee which was crazy considering the cost of goods. Still haven’t even heard about my refund. Terrible company won’t ever buy from them again.
Date of experience: June 23, 2025
OS
Don't sell already worn clothes please.
Bad bad bad bad bad
Date of experience: June 23, 2025
TG
You sent the wrong size for the body…
You sent the wrong size for the body suit
Date of experience: June 22, 2025
c
customer
US
NOT WORTH THE RISK -KIMS SKIMS
What an awful company. Used Clearpay which I hoped would help. Didn’t. I have evidence of them receiving goods back. No acknowledgement whatsoever. They require screenshots of conversations. Despite Royal Mail tracking. Ckearpay hit a wall! I am OAP. Highway robbers!,,,Maybe Kims SKIMS NEEDS IT.
Date of experience: June 22, 2025
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