Excellent support
I had trouble installing windows 11. Support was fast. I had the problem taken care of quickly. I have no complaints.
Shop Software Keys is a retailer that specializes in selling digital software licenses and activation keys for various computer programs and applications. The business typically offers product keys for operating systems, productivity software, security programs, and other digital tools that require license activation. Customers can purchase legitimate software licenses at competitive prices for both personal and business use.
Reviewers frequently report negative experiences with Shop Software Keys, citing customer pain points more often than praise. Common complaints include windows, company, return, software.
A smaller set of reviewers mention positives such as windows, easy, upgrade, price. Overall sentiment is predominantly negative based on 60 reviews and an average rating of 2.0 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | — | 0 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Support was fast”
“Scumbags, no response”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Refunds | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
Shop Software KeysThis company | 2.0 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.0 out of 5 (poor) | 1.5 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 1.0 out of 5 (poor) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Shop Software Keys is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.5).
60 reviews of Shop Software Keys. Filter by what matters to you.
Over a year ago
I had trouble installing windows 11. Support was fast. I had the problem taken care of quickly. I have no complaints.
Over a year ago
Asked for a return of an unused/unopened disc and was given an address for the return. I was told it was an accurate address when I questioned it being different from the return address on the envelop... See more
Over a year ago
Zero stars if possible...it’s a scam. They take your money and send you faulty keys.
Over a year ago
Failure to install. Key used before. Hello, Thank you for your purchase of Microsoft Office 2021 Professional Plus PC from Shop Software Keys! We truly appreciate your business! Please note this Lic... See more
I had trouble installing windows 11. Support was fast. I had the problem taken care of quickly. I have no complaints.
Asked for a return of an unused/unopened disc and was given an address for the return. I was told it was an accurate address when I questioned it being different from the return address on the envelope. I sent it out on 6/11, and it was returned on 6/20 with a label from USPS affixed that read " Return to Sender...Attempted-Not Known...Unable to Forward ". Proceed with caution in dealing with Shop Software Keys, as it appears they are problematic and questionable in their business practices.
Quick answers to the questions people ask most.
We offer genuine software keys for operating systems, productivity suites, security software, and professional applications from major publishers like Microsoft, Adobe, and others. All keys are authentic and come with proper licensing documentation.
Yes, all our software keys are 100% genuine and legally obtained through authorized distribution channels. Each purchase includes proper licensing documentation and complies with software publisher terms.
Digital software keys are typically delivered via email within 5-15 minutes of payment confirmation. During peak hours or weekends, delivery may take up to 2 hours.
We offer a 30-day money-back guarantee for unused software keys. Once a key has been activated or installed, refunds are subject to the original software publisher's policies.
We provide basic installation guidance and key activation support via email. For complex technical issues, we recommend contacting the software publisher's official support channels.
License terms vary by software publisher and product type. Single-user licenses typically allow installation on one device, while some products offer multi-device licensing options.
We accept major credit cards, PayPal, and select digital payment platforms. All transactions are processed through secure, encrypted payment gateways.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Failure to install. Key used before. Hello, Thank you for your purchase of Microsoft Office 2021 Professional Plus PC from Shop Software Keys! We truly appreciate your business! Please note this License will NOT work if you have the following installed: Windows 8.1 or earlier Microsoft Office 2021 Professional Plus PC - Product Activation Key(s) Product Activation Key(s) MDM7V-YQNFB-Y9PRJ-RKTKJ-DGRY9 Instructions: Download the Office 2021 Professional Plus .ISO File Windows 10 and later versions usually allow you to mount .ISO files directly by double-clicking the file. If this doesn't work, you can use third-party software like WinCDEmu or Virtual CloneDrive Open the mounted virtual drive or folder containing the .ISO file. You should see the Office installation files. Double-click on "Setup.exe" to start the installation process You will be prompted to enter your Office 2021 Professional Plus product key. Enter it accurately and click "Next." Office 2021 Professional Plus will now be installed on your computer. The installation time may vary depending on your system's performance.
Scam. Scumbags, no response. Windows 11 on usb, I got a blank usb drive for $50.
They sold me an Adobe Acrobat lifetime license on April 3rd. On May 21st I get an alert from Adobe saying my account has been deactivated due to an invalid serial number. I then contact adobe to see what's going on and they tell me this is not an authorized product key, softwarekeys.com is not an authorized vendor, and Adobe doesn't even offer lifetime licenses for their products anymore. I then contact softwarekeys.com via chat on their website demanding a refund and they tell me we're outside the 30 day refund window and end the chat immediately. They straight up just ripped me off $132. False advertising? Fraud? Theft? You be the judge.
This site is a SCAM. I oedered MS Word and the download after I paid does not work. They are BOGUS. BEWARE
I order Microsoft Windows 11 Home 64-bit USB - Box Pack - 1 License from shopsoftwarekeys.com. My product came in on a USB that looks nothing like the picture on there site with one piece of paper with direction on how to install. The activation code came on my email and it’s not a real license. I didn’t want to try it so I want to return it. I emailed shopsoftwarekeys and called there phone # and no response. I thought I try this site to save money but I guess I should buy it from a store.
This company is completely fraudulent and unsurprisingly racist. I reached out to request a refund and received no response. Finally after using the chat option in the site, they claimed I would need to wait to receive the item and then return it. I informed them the order should’ve never been sent and I had sent emails and left voicemails on their fraudulent customer service line. I asked why could the package not be rerouted back to the warehouse as done with most companies and the got very rude and unprofessional. The chat agent then said my name and stated “I bet you’re black” & “go back to where you came from” which is beyond juvenile and plain idiotic. I will be reporting them to the FTC and starting a class action for anyone who would like to join.
Fake Company. Sold us FRAUDULENT Adobe Acrobat Pro Keys. Sent a link to download an illegally cracked copy of Adobe with a virus. Refused to send a refund and refused to assist. I knew this company was selling products at too good-to-be-true prices! We paid $500 for 4 Adobe Acrobat Pro Keys when normally one is $535.
I placed an order for Adobe Acrobat 2020 Pro. I never received the key code. I have attempted to contact customer service multiple times and have not had any response. I guess I will have to reach out to my bank to retrieve my money back. This is a horrible company, and I suggest to anyone considering ordering from them NOT.
I wished I would have read this reviews before I made the purchase. Bought a software that couldn’t installed. Contacted them multiple times through email, called them multiple times and leaving messages to no avail. DON’T waist your money and time. RUN away from this crooks
Shop software Keys has the very best prices - half the price for Microsoft software (windows Office) as Amazon, Walmart, AAFES, Best Buy, and Target. Easy Peasy to download and install. I. Am thrilled to buy from them. Also, I got a free upgrade to Microsoft Office Pro because they were out of Office, Home, Student 2021. The wholesale price works for me. Thanks.
I ordered MSOffice 2021 Student/Home version for my MAC - they sent my a link to download a PC version but, nothing for MAC. Contacted them via Chat and was advised they would resend correct link and activation code for Mac within 2 hours NEVER CAME. Tried calling numerous times, left detailed messages - no return call. Emailed themmultiple times asking for help and fully explaining my situation - no replies. When I attempt to get them to help via chat, they ignore me. RUN from these folks as fast as you can - once they have your money they ignore any correspondence and attempts to contact them
They make you believe you are purchasing original software, but after all kinds of bells and whistles went off warning me, I decided against taking the chance to install this COUNTERFEIT software. Stay away, not a reputable company!
I recommend avoiding this company completely. I thought I purchased Microsoft Office 2021 for Mac. The link to the software they sent wouldn't work to install the files. I have called the support number a handful of times and I have sent several emails to their customer support with no response from either means of contact.
Shady, if not outright illegal. Provided a key for MS Office, but had to use some wacky email address to register. Didn't do it and requested a refund. Have sent them 4 emails with no reply or refund. Wasted $32.
You can reach our customer support team via email at [email protected] or through our online contact form. We typically respond within 24 hours during business days.
Yes, we provide volume licensing and bulk purchase discounts for businesses and organizations. Contact our sales team for custom pricing on orders of 10 or more licenses.
If you experience issues with key activation, contact our support team immediately with your order details. We'll provide a replacement key or full refund if the issue cannot be resolved.
Shop Software Keys is a retailer that specializes in selling digital software licenses and activation keys for various computer programs and applications. The business typically offers product keys for operating systems, productivity software, security programs, and other digital tools that require license activation. Customers can purchase legitimate software licenses at competitive prices for both personal and business use.
This profile hasn't been claimed by the business owner.