Sheamoisture Reviews

Generally satisfied with their business operations. Products arrive as described and customer service is decent. Website could use some improvements in terms of navigation and product filtering options.

Love the coconut oil line but it's frequently out of stock. Customer service says they're working on supply chain issues, which I understand, but it's frustrating when you want to reorder your favorites. When available, the products are excellent quality.

Their customer service is friendly but response times vary quite a bit. Sometimes I get answers within hours, other times it takes days. The quality of help is good when you do get through to someone.

My last order was missing an item and it took three follow-up emails to get a response. When they finally replied, they were apologetic and sent the missing product with expedited shipping, but the initial lack of response was concerning.

Had a reaction to one of their new products and they went above and beyond to make it right. Not only did they refund the product, but they also connected me with their product development team to understand what might have caused the reaction. This level of care is rare in today's business world.

What sets them apart is their commitment to community and ethical sourcing. You can tell this is more than just a business to them. The transparency in their ingredient sourcing and manufacturing processes builds trust.

Called with questions about which products would work best for my hair texture. The customer service rep was very knowledgeable and didn't try to oversell me. Appreciated the honest recommendations.

Had an issue with a damaged product and their customer service team was incredibly helpful. They responded quickly to my email and sent a replacement without any hassle. The representative was knowledgeable about their products and even gave me some tips on how to use them better.

Been using their products for years and the quality is consistently good. Their business practices seem ethical and I appreciate their commitment to natural ingredients. The only downside is that some products can be a bit pricey, but you get what you pay for.

Tried to return a product that didn't work for my skin type. The return process was somewhat confusing and took multiple emails to get clarity on their policy. Eventually got it sorted out, but it was more hassle than expected.

The hair products are amazing and really work well for my curly hair. However, shipping took longer than expected - almost 10 days when they promised 5-7. Customer service was responsive when I inquired about the delay though.

Solid company with good products and reasonable customer service. Sometimes feel like they're growing too fast and systems haven't caught up - occasional glitches with online orders and longer wait times during busy periods. Still recommend them though.