Shaws Department Stores

Bought a perfume on Shaws.ie online site. Product arrived pretty fast, product was as expected, great service!

I’d just like to say I’ve had the pleasure of meeting your staff member Lisa Clark in the clothes section of Shaws in Athy Co. Kildare. Lisa was so helpful. I just wanted to thank her for her hard work friendliness and assistance! Great at her job and I thought management should be made aware. All the ladies at the till in the Clothes section were also very helpful and nice to deal with and have further assisted me in ordering another trousers which wasn’t in stock today. 10/10 shopping experience, will be back. Katie Moylan

Outstanding customer service, the staff have gone above and beyond in assisting me with my purchase. Couldn’t recommend them highly enough.

I wanted to send an email to say thank you a young lady working at your carlow store. her name was Kelly. she was a lovely girl to interact with. i was having a hard day and seemed upset in store. i left the store laughing and with a smile on my face because of her. its just so lovely to think that there are people still out there who care and acknowledge you and are not just looking to sell something to you. THANK YOU KELLY!!!

I have had a few dealings with Shaws over recent months and I must say it is so refreshing to experience their excellent level of customer service, it is absolutely the best that I have experienced in years. I worked in retail for over 20 years so I am aware of the importance of meeting customer expectations and Shaws have certainly excelled themselves in all my dealings with the store. I was in contact with Ger who is on their on-line team today and the matter was sorted in minutes in a very polite and efficient manner. So well done Shaws, keep up the great work you are doing and wishing you continued success in the future development of your business. My only question is when will you expand and open a store in the north west?

Second to none customer service from Meg. She went above and beyond to find for me products that are no longer being made. Couldn't have been more helpful and responsive. An absolute asset to Shaws and recognition deserved. Many many thanks Meg. Valerie

Outstanding customer service! Could not have been more helpful! Excellent business.

I had an issue with 2 chairs that I bought and the problem was resolved within days. Meg was extremely helpful. I would definitely shop with Shaws again!

Fantastic service. There was a small rip on the item. When I emailed with a picture it was immediately replaced. Also received an email to ensure I had received the replacement.

This year I did most of my Christmas shopping with Shaws- I love supporting Irish companies. Unfortunately my order was delayed as they got inundated with online orders. I emailed and I got an immediate response from Ger Osborne- the Marketing Manager. I explained my situation as I had needed part if the order for my trip to Kerry- he actually offered to meet me on the way with my order from their Shaws storeroom!!! Unbelievable service - I declined his kind offer as I had replaced these gifts already. For this he apologised for the inconvenience caused and stayed on my order until it was delivered. My order arrived quickly thereafter - packaged perfectly with a little note inside stating who packed it. I then received a little gift for myself from Shaws; organised by Ger, as an apology for the slight delay with my order. I will always shop with Shaws from now on-- I was SO impressed with the Customer care and attention and the fabulous personal touch. Thanks Ger. Thanks Shaws and staff. MERRY CHRISTMAS 🎅 Claire Dixon

Would definitely recommend shopping with Shaws, I was delighted with my purchases, which were delivered promptly. I had an issue with one item and received a response to my email and resolution of the issue almost immediately. I was very impressed with the level of customer service and look forward to shopping with them again soon. Thanks to Meg and all the team at Shaws.

First time using Shaws online. Making an effort to buy from Irish companies this year. Wrong size frying pan was received. I email customer service and my email was answered very quickly. I dealt with Ger who was very helpful. All sorted within a very short time. Loved the quick response and delivery. Would use again especially knowing that they take their customer experience very seriously. Thanks Ger. Will be ordering again thanks to your customer service.

Very obliging and helpful staff, in particular Ger Osbourne has excellent customer service and good qualities in helping the customer ,good products, good prices,I recommend Shaws Department stores always.

Fantastic Customer Service Online query answered within minutes with very positive outcome. I like a company that is willing to change process to improve Customer Experience. Well done Shaws !

Love shopping with shaws everyone is very friendly, the online chat is also great Ger Osborne is a pleasure to deal with thanks again Ger! 👍👍

We could not find fault with the staff and service of Haddens/Shaws Carlow if we tried. Paula, Laura, Majella and Angie were just fabulous and made our shopping experience so relaxed. It was very impressive to see how every member of staff was clearly very well trained on the legislation relating to current times. We will definitely be return customers. Thank you Shaws Carlow

Received a Yankee Candle gift set which unfortunately had one candle jar damaged. Contacted Shaws customer service and Ger advised me to safely dispose of this jar and he replaced the entire set without delay. What a fabulous gesture - incredible customer service from this Irish company - will be returning to shop here again - well done.

I bought a lot of items from Shaws online (mainly Christmas presents) and the service was fantastic. Packaging was great and it seemed very personal that the name of the person who packaged it was wrote inside in a little note. My order arrived very promptly and i was very happy with everything.

I used Shaws online shopping service for the first time on Saturday 16 October 2021. It was very straight forward to use their website. There was a good selection of products and services and more coming on board. I even got more discount on one product at checkout. I enjoyed the shopping experience and was delighted when my order was delivered within 3 days. Much quicker than from China!! Thanks to Pauline who prepared my order for delivery 👏. I normally don't do online shopping as I prefer the inshop experience. But so happy to have received such a good service from an Irish Company. Thank you. 😊☘🇮🇪 Karen