Schumacher Cargo Logistics
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Good communication, items undamaged, no complaints
I moved from London, UK to the Washington, D.C. area and hired a British moving company that contracted out the cargo and US bit to Schumacher. I needed to move 9 medium-sized boxes (mostly clothes, books, kitchen tools and cookware, electronics), one computer monitor (in its original packaging), and one garden chair; everything was packed by me except for the chair, which was packed by the moving company. About three weeks after my things were picked up, the moving company informed me that they were loaded onto the vessel and gave me the details, including the contact details for Schumacher. One week later I heard from the Schumacher contact to confirm the final address and contact details. I got regular automated tracking details via email, and could track the status online. To be honest, I cannot say I had any expectations of when my things would arrive, especially since the vessel was due to arrive at the port around Christmas day. I had to pay an additional chassis fee of about $60 "as advised by the overseas shipping agent" (this did not surprise me as I vaguely remembered possible additional fees on the arrival end). Once my items had cleared US Customs, I got a phone call for arranging a delivery date. My items arrived on the date (about 2.5 months after they were picked up) and undamaged; I was even worried about how I packed my things in the boxes because there were openings for holding the boxes, but my items were completely fine. So, no complaints.