Schumacher Cargo Logistics
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DO NOT USE - UNPROFESSIONAL COMPANY
I am writing this review to warn others of Schumacher Cargo Logistics and to share my experience. To give you some background and a timeline of events I have detailed these below: • March 23 – My consignment left the United Kingdom and was informed by my shipper (Britannia Bearsbys) that my consignment could take between 30 to 40 days to arrive in the US, however, could take longer due to necessary checks to obtain customs clearance. • April 7 – Consignment arrives in the United States, exactly 15 days after leaving the United Kingdom and way ahead of expected delivery times. • April 18 – Receive a phone call from Ivan Monroy @ Schumacher Cargo Logistics, Inc. advising that my consignment had cleared customs and was ready to be delivered. However, Ivan explained that he was not able to identify any available trucks to deliver this week so would need to schedule deliver for the following. Which I was fine with, on the condition that I would not be charged. • April 25 – Consignment arrives at destination address on time. • April 26 – Identified that the agency hired by Schumacher Cargo Logistics that was unpacking the consignment and moving to allocated rooms in the house had appeared to have cut themselves and left blood on the velvet headboard and carpet. The amount of blood left on my belongings was the size of a clenched fist so clearly noticeable and whomever cut themselves would have clearly known. This was left with any attempt to clean up and rather dangerous to my family. The same reckless agent also caused damage whilst unpacking to 4 other items. • July 28 – Received invoice from Ivan Monroy (Invoice# 240390) which includes 3 days of storage and port congestion fees. Contacted Ivan Monroy by email questioning that the delay in finding an available truck to deliver my goods has caused me to incur these additional fees. This was an error on Schumacher Cargo Logistics side which was confirmed as an error however I was still liable for their failing. I was informed by Ivan that I should contact the origin agent, which I did, and they sent me straight back to Schumacher since it was not their invoice. • July 29 – Spoke to Ivan Monroy over the phone, and he had advised that my questions about my invoice have been forwarded to their ‘Payments and Collections Team’ and that the fees incurred were because of not be able to secure a truck in time. • July 29 – In total I have sent in the region of ~30 emails and multiple calls. Schumacher Cargo Logistics does not answer the phone and neither do they return your call when you leave a voice mail. Responses by email will be sent to multiple Schumacher Cargo Logistics employees with no one taking responsibility. • September 27 – I get added to an email exchange about a completely different customer (BOSE Krishna #IOD26110) where Schumacher Cargo Logistics shared confidential information relating to another client. I emailed back the same day making all parties away that I had been copied into the email incorrectly, and any confidential information received has been deleted. I did not receive any acknowledgement and concerned me for my own personal information in their possession. • December 5 – Today, I received notice from Pamela Elliott @ Schumacher Cargo Logistics that I now need to put my questions in writing where management will now review! Not sure why it has taken Pamela almost 5 months to tell me this which rather infuriated me since at the bottom of every invoice it states “If you have any questions please contact us at 562-408-6677 or by email at xxxxxxxx” which I have been doing consistently since July this year! Letter was sent to Senior Management the same day outlining the above points. • January 27 - Schumacher Cargo Logistics request invoice to be paid and ignoring the fact that I had been asked to put my complaint in writing. Schumacher Cargo Logistics confirmed they had not received the letter or had not record. Another letter sent to Senior Management @ Schumacher Cargo Logistics but doubtful of any reply. In summary: • I think it is fair for any recipient of any invoice to simply ask questions of what they have been billed for. • Schumacher Cargo Logistics do not answer the phone and have no care towards their customers. • They hire reckless agents to unpack furniture and that cause further damage to your belongings. • The 1.5 Star review on Trust Pilot clearly shows how good of a company they are! I have now begun legal proceedings against the damages incurred my this company, and have also reported to FIDI.