Sarason TV Reviews

Edit: I have received a partial refund for the inconvenience and an apology from the company, cannot ask for more than that, now that is good customer service. I had to chase after a number of days had passed after placing my order with no delivery details. I then received a tracking number and delivery date. Unfortunately I wasnt going to be available and asked if could be left with a neighbour but this seemed a big issue for them so I rearranged my day to be available for the delivery. The delivery never happened, annoyed is an understatement.

Yet to receive my purchase however the customer service that Jay has provided has been exceptional. I have had many questions and there was a slight bit of confusion but dealt with quickly and professionally. Would highly recommend Sarason going forward. Looking forward to receiving my product.

Really disappointed. I purchased this tv on the impression that I could watch Netflix on it. However, there has now been an update that Netflix is no longer compatible with the tv. Netflix requires certain certificates to run, which this tv doesn’t have. I was then told to ‘buy a fire stick as the tv is old’ The tv was purchased 2 years ago. I would recommended looking at other manufacturers and dealers and not purchase a Sarason Tv as within a few years, it becomes completely unusable

Had a bathroom tv from here, arrived on time and well packaged. its fantastic! Customer service were really helpful helping me figure out how to use it once it arrived (i’m not very good with technology), overall good service and quick responses from them

had a couple of these sarason tvs over the years, always been good and never had any problems.

We purchased a 32" bathroom TV and originally had problems getting through online. After several attempts, we were able to reach a pleasant person named Mark by phone. He advised us to the best model among several alternatives on the website. We were torn between the new models, the LG WebOS and the Google model, but chose the Google model because the LG was not yet in stock. The model did not disappoint with its advanced operating system, superb speakers, and up-to-date apps. Our children now like spending time in the bathroom, relaxing and watching television. We're quite pleased with the purchase.

I was blown away by the exceptional Customer service Jay went above and beyond to help me with a difficult transport issue to Ireland He couldn't have been more helpful Always speedy reply to emails I have bought a lot of items through the UK and I must say this was the best customer service I genuinely ever received Beyond grateful Jay guided me through the best TV to suit my bathroom and it arrived after a long journey in one piece after been packed so carefully Everything was 5 star plus They even assisted with the set up Absolutely in love with my new Bathroom Tv, so easy to set up Thanks Jay and all the team for an exceptional service Everyone Absolutely loves it, a wow factor for any bathroom

There was a fault on the first tv we had delivered but Sarason's customer service could not have been more helpful. They sent a temporary replacement within 48 hours free of charge while we waited for our new tv. They provided regular updates and responded very quickly to my emails. The bathroom mirror tv is stunning and a quality product. I cannot thank the Sarason team enough and will be recommending them to my friends.

As a bathroom contract company, We have bought several Saracen units over the years for bathroom installs. The product is very good and the company has always been excellent to deal with, with fast deliveries. However, you never know how good a company really is until something goes wrong. Had an issue with a unit bought in December and installed last month. The customer service was excellent with a fast response and delivered a new part promptly under warranty. Nothing short of excellent.

I have been using this company for some time now on various projects and on one occasion when i had a problem with my remote Jay was quick to sort it out and sent me a replacement .

This company is truly one of the best I’ve ever dealt with direct to them and you’ll get very good service five star delivery, five star back up and the most important five star price so don’t waste your time trolling through loads of pages on the Internet by direct from them, they are truly one of the best, if not the best seller of these items on the Internet

Had fabulous help from Sarason. Our TV started to play up and it was almost out of warranty, but Sarason arranged to have the TV picked up from our home, inspected it, resolved the situation fully and we now have a TV which is working perfectly. Thank you Jay and Mark at Sarason for your excellent customer service. Ray, Church Stretton, UK

I bought a bathroom TV from them a while back. Whilst it does function. The level of performance and quality of the TV is questionable with how poorly it seems to function once turned on. The main user interface that is bundled with the device is slow and doesn't always respond to user input. Or when it does it takes about 1 second. This makes it infuriating to open any app. However when an app is finally opened it suddenly begins to work fine. Installing apps is awkward as it's a subset of one's they have approved or something? Trying to find certain useful apps gives you a generic message saying it isnt available on this device. Frustrating when I want to cast from another device and can't. Would have been much better and convenient if the whole product was not needlessly locked down. On the plus side. I can say that it fits and looks nice on the wall. A very expensive mirror if you want to buy one.

Great customer service, really helpful! After buying my bathroom TV a couple of years ago but never using it due to not moving into the house until recently, my remote control stopped working. When I called to ask for help, the team were really helpful and understanding. They are sending me a new one so I can sit back and relax in the bath and watch my tv forever more. Thank you!

Great tv, picture perfect. The service by the company was fantastic. Company replaced remote control when there was an issue with it. This was posted straight away. I would definitely recommend this product and company .

Great service. I had need to purchase a new remote for my TV which is over 6 years old. I didn’t expect to find that they still stocked them for older tv’s . It was very reasonably priced and delivered very quickly. Very happy customer. Thank you.

Professional polite and really helpful , we recently moved house and needed a replacement unit etc, the whole process was made easy ! Couldn’t recommend enough, they did everything they promised and more.

Amazing customer Service unfortunately the first tv was faulty but as soon as I contacted them they sorted out straight away sending out a replacement, not like other company’s I’ve used were they want faulty item back first, communication with updates on the replacement delivery, thank you

I am very happy with my 22” black bathroom tv, I am amazed by the picture quality of the tv. My son has downloaded all his favourite apps. TV was very easy to set up, took us around 5 minutes. We are very pleased with our purchase!!

Really good products at great prices and a fantastic service. We had an issue with the TV we bought for the bathroom (our own error) we gave them a call and they talked us through what we were doing wrong in a couple of minutes. Tv works great and looks fantastic in our new bathroom.