Ruze Shoes Reviews

I ordered two pairs of shoes, which were top quality and the fantastic price. I read the reviews from some people on this site, of which I'm sorry they had a hard time. My experience was great, and they answered my message promptly with a tracking number. I received the shoes quickly. I will shop with this business again. John

I ordered diesel boots… rrp $379 but last years style so not surprised at low price. First giveaway was sizing - EI sizes not USA. Second and vetting giveaway was that the CGL number , whilst the label appeared correct, had letters instead of digits. The quality is ok, about right for the $75 I paid… but not genuine.

Ordered, 2 days late on delivery. Called two customer #’s. One went to some sort of social security branch, the other just a dial tone and then you are asked to hang up. Still no delivery. Think I got ripped off.

Fake brand! Fake shoes !

This is ridicules. Do not use this site to buy any shoes. They send me different color. I ordered yellow one and received pinks shoes. After 5 e-mails and serval messages on messenger (I requested for return instruction and carrier label, because this is their mistake) they just ignored me. Stay away from buying on this site.

The shoes came very quickly but were obviously knock offs. Instead of Mizuno (a running shoe brand) some parts of the branding said Roxy. The informational insert from Mizuno looked like it was printed on computer paper and had typos. When I emailed asking for a return label and refund they said “We have been in business since 2005, and all our products are guaranteed to be 100% authentic” and refused to pay return shipping.

Scam. False sizing labels put over original labels. Ordered 8.5 shoes, got sent 7.5. I was able to separate the labels from the box and shoes and have pictures to prove it. Called customer service number,(888)544-1711, but was also a bait and switch for a free medical device. Sent an email to customer service, but even if they reply, they can't be trusted to do business with any further. So glad I used Paypal and not actual credit card.

ordered 3 pairs of shoes, after nearly a month, still waiting for delivery as it shows in transit, they were supposed to be delivered a week ago, what's mire worrying is that they refuse to answer any emails

𝐀̀ 𝐅𝐔𝐈𝐑 𝐀𝐁𝐒𝐎𝐋𝐔𝐌𝐄𝐍𝐓 ! D'ordinaire je vais toujours consulter les avis clients avant d'acheter quoi que ce soit sur le net. Sauf pour cette fois, ou je cherchais désespérément une paire de chaussures que je ne trouvais plus nulle part. Après avoir trouvé la fameuse paire sur Ebay via leur site, je ne me méfie pas malgré le coût, 190 euros tout de même si j'ajoute le frai de port. Et ce qui va suivre ressemble à un gag, car mieux vaut en rire à ce stade... Non seulement la soit disant paire met un mois à arriver (j'habite en France mais tout de même), mais le plus beau c'est qu'une fois arrivée dans un bureau de poste et non chez moi, je découvre le minable colis de la taille d'une feuille en papier, si plat qu'il ne pouvait en aucun cas contenir des chaussures. On me réclame 35 euros de frais de douanes supplémentaires que heureusement je ne paye pas. En examinant le contenu du colis, devinez quoi ? UNE VULGAIRE PAIRE DE SEMELLES ! Presque 1 mois d'attente et quasiment 200 balles de paumé pour ça. Et le pire c'est que j'avais reçu un mail environ 2 semaines avant réception qui m'annonçait qu'ils s'étaient possiblement trompés sur la pointure et que dans ce cas je devais télécharger une étiquette de retour au cas ou. Comme si ils ne pouvaient pas me l'envoyer avec le colis. Ça sentais déjà mauvais... En définitive, n'achetez jamais sur un site sans consulter les avis clients et vous assurez que le site soit fiable ou non. Que ça serve de leçon !

This was my first time taking a chance with Ruze shoes after seeing poor reviews in the past. I took my chances due to Black Friday/Cyber Monday and the inventory & pricing Ruze was offering. I didn't know what to expect, but I am PLEASANTLY SURPRISED with the shipping time, the product, and price! For so long I had avoided shopping with Ruze based upon the poor reviews of others. I am now a fan and will be a repeat customer going forward. My spouse also purchased shoes in the same timeframe that I did during the Black Friday/Cyber Monday sales event and her item arrived as expected and she is also PLEASED with her purchase. That's two excellent experiences to start with, so I'm sold! Looking forward to many more purchases in the future!

The worst shoe company in the entire world,I ordered a Clark’s desert trek shoe from ruze shoe company and they took forever to ship,the took almost a week before the finally ship and when their website says ship the shoe was at one place for another one week,so it took two weeks to get an order from them,worthless and dishonest and unreliable,they have no customer service either he had a foreign accent and was rude,I ordered some items from Temu and got them before I got the shoe from ruze and Temu items are coming from overseas,so I have no stars they are worthless do not shop here with ruze you’ll be disappointed

MY PARTNER ORDERED 2 ITEMS ON EBAY.. ONLY ONE SHOWN UP AND NOW GETTING NOWHERE. EBAY WONT HELP AS TRACKING HAS BEEN PROVIDED AND SHOWS AS DELIVERED ON BOTH ITEMS BUT FAIL TO SEE ITS ONLY ONE TRACKING NUMBER AND NOT TWO.. YET I ORDERED TWO ITEMS.. THE TRACKING DELIVERY PHOTO SHOWS ONE BOX NOT 2.. SPOKEN TO DELIVERY COMPANY WHO ALSO CONFIRMED ONLY ONE BOX. TRIED TO EMAIL AND NO RESPONE.. NO RESPONSE FROM INSTAGRAM.. JUST BEING IGNORED AND BEING TOLD TO LOOK THE DELIVERY!! FRAUD COMPANY..

I'm REALLY Disappointed with my experience with this company. I ordered my item on 10/02/2024, expecting it to ship within 3-4 business days (showed on the website before paying). When I called on 10/08/2024 to check on the delay, I spoke with Kevin, who was unhelpful, rude and unprofessional. I need these shoes for my sister by 10/10/2024 (I have an international flight), and all he said was that it would arrive on the 10th and I could refuse the package. How am I supposed to refuse it if I'm not home? I even suggested paying again for the same shoes and offered a prepaid overnight label since they don't have one, but he refused to help. This has been the worst customer service experience I've ever had. I highly recommend looking elsewhere than this Ind*a scammer shop!

WARNING DISHONEST COMPANY I placed an order for 4 pairs of shoes. I put my current address in and paid. 2 days later they send me a confirmation but sent to an old address. I called and told them and they said that I had entered that address. I 100% did not they are liars. I got burned for $200

I really appreciate Ruze reaching out to me to resolve my concerns. More companies need to learn from Ruze customer service specialist that if you do not care about customers, you do not keep your business. They look to serve you, great communication and satisfaction guaranteed. Thank you

Bought a pair of New Balance 574, a very classic shoe. Fit great, look great and 100% authentic no question. Usually wear an 8.5-9 and happy with the 8.5. Free shipping said 4-8 business days, purchased them the eve of the 15th, received on the afternoon of the 23rd. Great transaction and will be doing business with them again. If you're not in a crazy rush to get your shoes (free shipping) and order the correct product and size, you should have no issues or reason to leave anything but a 5-star rating. Thanks Ruze Shoes.

I've ordered twice from Ruze Shoes. First order went smooth, 3 day shipping and the shoes are perfect. 2nd order had a problem with the discount code, but after some quick back and forth with Christopher/support they were able to honor my order and upgraded my shipping to 2nd day air ups to make sure I got it in time since I needed them for work. Very professional and quick communication. Went above and beyond. Shipping was very fast and their sales/outlet prices are great. I'm forever a customer!

Everything was perfect! I live in Europe, Belgium, and I ordered directly from the site. The customer service on Messenger always answered all my questions kindly. The delivery was very fast, I'm delighted. It was the first but not the last time I buy from Ruze Shoes . I recommend.

Poor experience. Their customer service agent (Kevin, IIRC) was extremely rude and unhelpful. They've messed up delivery twice already and have had me waiting for a month to receive two items I was supposed to get within a week. They've had my money during this whole time, by the way. If you face any issues, they never reply to their 888 number but they called back from 909-259-5381. I recommend you bring your money elsewhere (Amazon matched their price but I decided to go with Ruze given they're a smaller business; never again).

Ruze Shoes is a great company! Great prices and products. But... not sure why they use Shoprunner? I've ordered multiple things using ShopRunner and have never received my product in 2 days. Latest order on Wed. 10/10, expected delivery on Monday 10/16. (Order #92449)