Over a year ago
Used Matt at run and ride this morning for a bike fit and can’t thank him enough, so helpful and so much knowledge to offer! Really made it an enjoyable experience couldn’t recommend enough!
Over a year ago
Myself and my grandson had a fantastic run. Well organised and a great atmosphere. Thankyou
Fantastically organised as always. Super professional, loads of fun and easy to follow reliable and beautiful route. Welcomed at the finish with the best ever coffee and cake 👌👌
Awesome route for the gravel challenge. Super friendly and hospitable afterwards too 👌🤗😁
My item arrived on time and as described, and at a good price.
Delivered to my door in an appropriate timescale, right product at best price available
Sent totally wrong item, when checking also then find out what I ordered was actually out of stock but not showing on website, so not like I could get it changed over. Wasted time having to shop around again elsewhere for what I wanted. Not to mention poor communication, timely refund or lack of apology for their error.
I ordered an item which was out of stock but I got a call and an email to give me a choice of a refund or wait. I wanted to wait and was told the goods should be with me first week in April. The item came on Saturday 3rd April over the Easter weekend! Great service thanks.
I purchased a helmet and it arrived promptly and as ordered.
Ordered a campag cassette. Price undercut wiggle 😊 so thats why I tried these guys. Good prompt service. They use DHL who ive had no dealings with before. Failed to deliver so redirected to local drop off shop which sadly there isn't one in my town. So a minor inconvenience but thats my bad not there's. Certainly no qualms in using them again 😊
I have bought two expensive bikes here in the last 3 years, both arrived with damage but quickly rectified. Saddle scuffed on first bike, new one provided, multiple scratches on my eMTB and also a program error which needed the motor changing! Had it taken care of at a local dealer but R&R settled the bill promptly. For the scratches I was offered compensation of £200 to spend with them. Ordered some knee pads but too small so returned them, money not credited back to my account and despite several attempts to Matt directly (owner) to respond to me and honour the compensation, all recent communication has been ignored. Left a really bitter taste and I would never use these again although I have spent in excess of £7k with them, I’ll just draw a line under this experience. Such a shame as amiable on the telephone but this type of response won’t bode well for returning custom.
Great service and great prices. There was a mix up with my order which meant I had to return the item but they posted the correct item before I even sent the return. Very nice and trusting, thank you.
Excellent! A great shop with friendly staff who are able to give lots of advise which is knowledgeable and honest. Highly recommend
Always a good experience. Great team in Matt, Chris, Steve and Tracy always friendly and willing to go the extra mile to help you. Would recommend to anyone.
Great service. Ordered on a Thursday and it arrived the next day!
Excellent service, first time ordering and was impressed with delivery time, product and cheapest price I could find for the running jacket. Great online shopping!
Excellent service clear communication great value
I placed my first order on Tuesday evening and it arrived today. Excellent service, product and price. Will be back.
Ordered Scott addict ebike ,couldn’t fault service ,dealt with Matt , excellent Certainly recommend
Fantastic service and speedy delivery. Ordered and received my product the same day!!! Excellent, will definitely recommend. 🏃♀️
Great service and amazingly quick delivery. Can’t recommend anymore. Will be ordering again, thank you very much.
Really excellent, friendly and personable service. The bike arrived in pristine condition and had been built and checked to a high standard. Thank you fellas!
Based on analysis of 13 reviews rated 1-2 stars for Run & Ride
“Don’t buy a bike from here”
“Dishonest - Ordered and paid for a new mountian bike”
“I pointed out that I had tried to do this earlier and I have had no response”
“I ordered an item and without any explanation my order was cancelled and refunded despite the item still showing as a...”
“Dishonest - Ordered and paid for a new mountian bike”
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Run & Ride is a UK-based company that operates an online platform dedicated to providing honest and transparent reviews for a variety of products and services related to outdoor activities, particularly running and cycling. The platform allows consumers to share their experiences, helping others make informed decisions based on real user feedback. By fostering a community centered around trust and reliability, Run & Ride aims to enhance the purchasing experience for outdoor enthusiasts. The primary customers of Run & Ride include avid runners, cyclists, and outdoor sports enthusiasts seeking reliable information about gear, apparel, and accessories. The platform serves as a valuable resource for consumers looking to evaluate products before making a purchase, ultimately contributing to a more informed and satisfied customer base. Through its user-generated reviews, Run & Ride promotes transparency in the outdoor retail market, ensuring that individuals can find the best products suited to their active lifestyles.
Run & Ride enjoys a strong reputation among customers, with an impressive average rating of 4.7 out of 5. Reviewers frequently praise the excellent service and well-organized events, highlighting the knowledgeable staff and enjoyable experiences at races like the Dirty Dozen and Cannock Chase Summer Classic. Many participants appreciate the friendly atmosphere and the quality of the events, often noting the great food options and helpful marshals. However, there are some critical concerns, particularly regarding inventory issues; one customer reported being offered a more expensive bike after ordering a different model that was out of stock. Despite this, the overwhelming sentiment remains positive, with most consumers eager to recommend Run & Ride for both their events and products.
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