Red Rock Estate & Property Management Reviews

So happy with Stacy Head. Absolutely lovely to deal with, so helpful and polite. Sorted my parents issues promptly and was always happy to help. Thanks Stacy. A credit to your company.

Redrock charged service fee over £2000 a year yet squatters and homeless living underground parking, despite complaints being made on numerous occasions. Recently, they sent a picture of a cardboard with my tenant's name and address on and a fine of £100 bill to me as a leaseholder. My tenant has been living in the flat over 5 years and have never had any problem with bin. He believed the cardboard was taken out by squatters or homeless searching in the bin. In any case, anyone can just take a photo of a piece of paper with a name and address from the bin. I called NRLA and was advised that only the local council has the authority to fine misuse of bin. I requested them to provide evidence that my tenant was actually the one who placed the cardboard outside the bin which they cannot. It is obvious that Redrock just wanted to take money from residents and not do their maintenance job properly! Despicable and money grabber!

Stacy dealt v promptly with my enquiry re my account. Thank you

Exceptional customer service! I was issued with a penalty charge notice for my vehicle being parked at Caelum drive. Stacy and Kim helped to cancel the parking charge notice promptly when they were informed about the situation and as I own a property on Caelum drive they were very helpful to get this penalty charge notice removed from the parking management company. I would recommend them anytime and for any kind of customer service.

Always great service from Megan, Chloe C and Keith. Very efficient.

Stacy Head was once again very helpful, everything she promised to action was carried out instantly, great service.....many thanks Stacy

Would like to thank Chloe Griffin & Naz Moursel for being extremely professional in conducting the smooth execution of new maintenance contracts awarded to our company. It's a pleasure to deal with Red Rock.

Stacey has helped me with many payment queries which have been many over the years and i have found Stacey to be very responsive and articulate which I really appreciate. Stacey has always provided all the necessary information and steps and has also promptly followed up when I have not responded. Stacey has also gone above and beyond in pointing me to the correct contacts when I have had matters to address outside her day to day role. Akshay

In liaison with Red Rock Finance Department over a few days, I found Stacy Head to be very professional. Stacy responded to emails immediately with appropriate information and all queries were sorted out. Thank you to Stacey for being very professional and yet very friendly.

Stacy was very helpful and understanding. Responded to my call and email straight away.

The team at Red Rock have always been very professional in our dealings with them especially Stacy Head their Head Controller. They have been very helpful in every way to help resolved any issues we have had.

I find all the RRPM Team extremely responsive and I know from personal experience that this uncommon. My most recent dealing this week was with Stacy Head in Credit Control who agreed a payment plan with me within hours of writing and removed a charge that had been wrongly added. In the past, stacey has also been really helpful with a few other payment plans over the years..So thank you

Quick response, clear and friendly communication. Stacy showed great customer service skills.

I had sent an email on 18th July asking when we can expect a payment for o/s invoice. Chloe Griffin had responded the next day with an update. After a couple more emails, we received the payment on 24th July 2024 (5 working days after my chaser) Very good. I had also asked Chloe if she could provide me with the PO number for our next o/s invoice. Again Chloe responded the same day and politely explained the current status. Then I received the PO number the next day! Thank you Chloe for your help. Its great to get speedy responses from you. We're just waiting on the payment for that one now ;-)

Great company to work with. Big thanks to the team, especially Megan, Chloe C, Emma & Chloe G! Looking forward to working more with them.

Purchase Ledger department dealt our query in a timely manner.

Always willing to help with account payments and resolve any queries with complete satisfaction

Dear Stacey Thanks again for your professionalism and your follow up in helping me sort out what I needed to do reference my property. All the best Tarik

Megan Parrish is always a delight to deal with. Leonie is always helpful whenever a leaseholder raises a query. Thank you for making our jobs effortless.

A Big Thank you to the Purchase Ledger Team!! for their professional service. We at Evergreen Landscapes rely on prompt payments being made and help in dealing with any queries. Happy to leave this review. Thank you again Hazel and the team.