Red Rock Estate & Property Management Reviews

I've just lost the sale of my flat because RedRock are corrupt. I got an offer in August. The last week of January they pulled out. It's been too long. (I've got all the emails I've been at my desk since August). I've not been eating, sleeping or washing. I've been doing my own legal work. RedRock wanted to charge me £25 per question. The recidivist Harris, got he's staff (?!) to tell my first solicitor I was in debt for maintenance and ground rent (slander) She believed him. They're muddling up the amounts, muddling up the bills, trying to muddle up me. I'm not muddled, they are crooks. I pay on time, I keep records, my accountant keeps records, I take photos of everything, I keep emails, proof, the law is in place to back me, I'm ahead of you every single time. Now leave me alone and rip off someone weaker. RedRock, offered me a £50 Amazon voucher for purposely not doing their job and letting my sale fall through. One question. What can one buy with £50?

Stacey Head is a remarkable, professional, knowledgeable and helpful to her customers. A true asset to her company!!!

My query was in regard to finance and the reply was fast and therefore very helpful. I

Thank you Stacy Head for excellent communication!

Stacy from Red Rock Property Management provided excellent communication and top-notch professionalism. She always responded quickly, was incredibly helpful, and handled everything with great care. Thanks to her support, everything went smoothly and stress-free. She is a kind and reliable person, making the whole experience truly pleasant. I highly recommend her services. Thank you, Stacy!

Stacy Head of Red Rock has been extremely professional in answering my query on bills and expenses accounts. He knows hos job and he has been very clear. I appreciate his services and availability. Sergio Grasso FLAT 12 Tutelage Court.

Excellent. Stacy was very effecient with responding to my query and was able to provide a suitable solution/answer to my query. This is a good standard of customer service which should be adhered to. Good job.

Stacy Head organised a pre payment scheme for me to enable me to pay my management fees. Stacy was very efficient, professional & understanding & resolved the subject to my satisfaction. Thankyou Stacy.

Shevette has been really helpful and polite answering all my questions and assisting in a very professional manner, service at its best, would highly recommend.

I telephoned requesting help with a billing enquiry and spoke to Stacy Head at RRPM. I was spoken to with respect and politeness. The help provided was informative and explained well. This was followed up by email providing written information in support. First class customer service made it a pleasant experience. Thank you.

Stacy Head was great at explaining the service charges due for my property. I've now updated my standing order and know what payments are going out over the coming year.

Had super prompt response from Stacy to resolve the issue at hand with extremely polite service

Stacy Head was very helpful, I had a query about my service charges and she explained it clearly to me what I was charged and when was due to. It also worked out that was less money than expected. Stacy was knowledgeable, empathic and very helpful.

Had fantastic help from Shevette today. She could not have been more helpful and was very kind and supportive. She achieved more in an hour than our solicitors done in weeks! Thanks again Shevette

Stacy has been really helpful for the last few years that I have had the property, She always promptly reply's back to my emails. She has also helped out with all my accounts issues and agreed to payment plans when I needed to without any problems and is very understanding to the situations. Thank you Regards Shan

My experiance with Stacy Head was really good. She responded in quick time to my emails. She was very kind and polite thank you.

Jeremy Doran the main man extremely helpful and sorted out all my queries.

Avoid this company at all costs! Since 2019, my experience with Red Rock Property Management has been frustrating and disappointing. Accounts for our property have not been provided since completion in 2018. Communication is consistently poor, with emails and calls frequently going unanswered—even when copying in the Director, Adrian Calver. Promised works, like communal redecorations, remain incomplete. Property managers change constantly with no proper handovers. Attempts to address issues, like a pigeon infestation, have been ineffective, and meetings are repeatedly delayed. Service charges have significantly increased with no justification. I do not recommend Red Rock and urge others to consider more competent management companies.

We are a grounds maintenance company that have worked for Red Rock for a number of years. Chloe, Megan and Lisa have been really easy to liase with. As a small business owner this makes life a lot easier. Would highly recommend!

Professional Company , who really take care of their clients . Reported a problem ref the entry phone , which wasnt working . Within 48 hours , the problem had been fixed , thanks to the wonderful help from Phoebe Morley . Thank you Phoebe.