Red Rock Estate & Property Management Reviews

Very happy with services provided, attentive to respond to enquiries and nice customer service. Thank you Stacy!

Stacey Head at Red Rock. Was very kind and very helpful. Everything got answered quickly and very easily. Thank you.

I've found Redrock to always be very prompt and contentious with their communications

Been querying the service charge demand which was due to be served in May. Stacey has been chasing up for me and although no response from the business, Stacey has kept me in the loop and attempted to chase multiple times.

Red Rock Property Management has been looking after our block for many years. It is an excellent company, always helpful and transparent in dealing with any problems that occur. I had an urgent enquiry/request yesterday, and Ms Stacy Head dealt with it immediately, and resolved it most effectively. Thank you, Red Rock.

Stacy Head has been very prompt and helpful making my experience with red rock better every time. Any issues are dealt with in a timely manner.

Stacy was very helpful, courteous and efficient regarding the service charge and year end accounts. She answered my query promptly and professionally, clearly explaining the payment options, and went out of her way to ensure that I had all the necessary information, offering further help if I required it.

Stacey has been very helpful in providing assistance and information regarding the sale of my late brother in laws property.

Very helpful in providing payment plan.

Stacey was very helpful and made a potentially frustrating issue into a workable one. She was extremely knowledgeable, professional and quick to respond to my e-mails.

Stacy at Rrpm is a super professional. Always helpful and ready to understand your situation.

Stacy recently helped me with my mother’s account. She was extremely helpful and the matter was dealt with quickly and efficiently. Very much appreciated.

I recently had correspondence with Stacy Head at Red Rock who I found very professional and with a friendly clear spoken manner she dealt with my queries swiftly.

Stacy Head is very help full..She sorted out my problem so quick which I Was dealing with other team from long time...She is soft spoken..Kind by heart..I am just so thankful to her.

RRPM manage a property which I own but do not live in. There had been confusion with regards my correspondence address but this was swiftly resolved by Stacy Head who promptly returned my call and then emailed me with confirmation of account. First class service.

Stacy head very helpful and professional. Spoken to her a few times to sort out a few issues. Great asset to your team

Helpful. responsive and professional

I have had the pleasure of dealing with Stacy head (credit controller) few times now, relating to queries I had on my account and she is so helpful, professional and replies to emails promptly. I was charged £90 late fees but after explaining my situation, the charges were removed from my account immediately. I have also spoken to her on the phone before, very polite and professional. Every query I have had has been dealt with swiftly by Stacy. She is amazing!

Stacy was very helpful and responded quickly. Thank you!

Gave us 3 months notice as no longer doing blocks under a certain size, then on the end date advised they would not be handing over funds and financial information for up to three months post termination leaving us unable to function or pay anyone. Following many weeks of chasing and escalating to the MD he claimed they held no unaccounted for funds. Once they finally handed over they in fact held £27k of our funds the whole time. Despite numerous requests for an explanation the MD Adrian Chilvers then refused to respond despite agreeing to do so once the handover was complete. Sadly you can't give zero stars so it pains me to have to give them one. Avoid at all costs. I will add I placed this same review on Google and Adrian did reply to that by completely failing to address any of the factual detail above and instead replying with rhetoric and falsehoods. Please read that if you want to understand the nature of the company