Last reviewed over a year ago
Over a year ago
After speaking to Guy Warburton the issue I needed to be resolved was sorted out quickly and professionally.
Responsive and well informed about all the questions I had to ask. Resolved my issue in just a few minutes.
Great service
I was treated like an important person who's choices and decisions were respected. The advisor was courteous and attentive throughout the call.
Very clear and helpful staff.
Fantastic company to deal with. App and website are both great and easy to use. Recently had to phone to get a quick answer on something, easy to find contact numbers, you are dealing with UK based support, dealt with the call brilliantly and answers provided quickly. Great service and agent was great
Towards end of pension. Sorting out for retirement.Spoke to a guy called Jason. Put me at ease. Answered all my questions. About final payments into my pension. The time scales for my works final payments into to go into my fund. The time it would take to all go through, as in the Flexible set up. Plus future payments. An easy process. Cheers…
Long time waiting on the phone before speaking with someone, over 20minutes. Background noise to begin with and then the agent adjusted his headset The agent was very helpful, friendly and accommodating.
This company, is totally trustworthy, and also caring. Everything their staff do makes life easier for clients, especially where money worries are concerned. Very quick, and thorough.
Laura was friendly and helpful and resolved my query straight away. Laura made the whole experience straight forward and easy.
Guy warburton was really nice and friendly, had a clear voice and was easy to understand and explained things well.
Great Staff! Educated and well informed. Donna M in IR team especially attentive and helpful. Great service!
She was extremely helpful and very pleasant
Very clear and professional with his guidance and information
Very simple system to use. Took about 3 minutes on the first attempt.
Trying to access a life insurance policy for a deceased relative since June 2025. Now September and still no further forward. Experience so far has been a nightmare. All automated responses and no updates. I have raised a formal complaint and will update here after response.
fantastic customer service
Guy answered the phone in a really professional manner, he was friendly and polite. He helped me with my query and was very good at advising what was happening! Thank you. Also the lady who I spoke to in the IT department was lovely, she told me what could have happened and what to do if my issue wasn’t resolved .
Jo was excellent she provided all the information I needed and more thank you
Mike was excellent, answered all of my questions. Outstanding customer service
Absolutely first class service from Rhonda so helpful and efficient
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Royal London Mutual Insurance Society Limited is the UK's largest mutual life, pensions, and investment company, providing a range of financial products and services designed to support individuals in planning for various life milestones. Established in 1861, the company focuses on long-term savings, protection, and asset management, helping members and customers secure their financial futures. Royal London offers a diverse selection of pension products, insurance policies, and investment options, including Stocks and Shares ISAs. These services are typically accessed through financial advisers or employers, catering primarily to individuals seeking to establish or enhance their financial security. By prioritizing the needs of its members, Royal London aims to create a positive impact on the financial well-being of current and future generations.
Reviewers consistently praise Royal London Mutual Insurance Society Limited for its exceptional service and professionalism. Many customers highlight the helpfulness of the staff, noting that representatives like H Banister and Lisa May provide clear, thorough assistance and follow up promptly. The overall experience is described as pleasant, with quick response times and knowledgeable agents who make complex information easy to understand. However, there are a few critical mentions regarding policy issues, with one reviewer describing their experience as a "policy nightmare." Despite this isolated complaint, the overwhelming sentiment remains positive, showcasing a strong commitment to customer service. Overall, Royal London is recognized for its great service and professional staff, making it a highly regarded choice among consumers.
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