Royalcanin Reviews

Our account manager changed twice in one year, which made it difficult to maintain consistent service. The new manager is better, but the transition periods were rough. Product knowledge across the team varies significantly.

Been working with them for our pet store for over 3 years. Consistent product quality and their marketing support helps drive sales. Pricing is competitive and delivery is usually on time.

The quality of service is good and the staff knows their products well. However, it can take several days to get responses to inquiries, which is frustrating when you need quick answers about your pet's nutrition.

The product training they provide is comprehensive and well-structured. Staff came away with better understanding of nutritional needs for different breeds and life stages.

Their veterinary exclusive products and support program is fantastic. The clinical evidence behind their formulations is solid and clients see real results. Wish they offered more flexible minimum order quantities for smaller clinics.

Their webinars and educational materials for pet professionals are top-notch. Really helps stay current with nutritional science and pet health trends. Customer portal could be more user-friendly though.

Few minor hiccups here and there but generally satisfied with the business relationship. Their product range covers most of our customers' needs and the margins are fair. Would recommend to other retailers.

The food quality is reliable but their customer service could use improvement. Sometimes feel like they're just going through the motions rather than really listening to concerns.

While I trust their products, the ordering process through their business portal is clunky and orders are frequently delayed. For a company of this size, I expected better logistics and communication about delivery timelines.

As a vet clinic, we've worked with Royal Canin for years and their business support is exceptional. They provide excellent training materials, nutritional guidance, and their account managers are always responsive. The only minor issue is that some specialty products can have longer lead times than expected.

Really appreciated their free nutritional consultation service. The veterinary nutritionist was thorough and provided detailed recommendations for my dog with allergies.

Their customer service representatives are knowledgeable and always willing to help with product recommendations. Had a great experience when I needed advice for my senior dog's dietary needs.