Good service
Good service, answered questions, delivered early. What more could you ask except cheaper prices?

Over a year ago
Ordered items online and got a confirmation email. The following afternoon a get an email (they couldn't be bothered to call me) saying they had supply issues and i needed to pay about another 10% for... See more
Over a year ago
Delivery was quick, the wire mesh was exactly as described, would buy again without hesitation
Over a year ago
First class service and a slight problem was quickly sorted
Good service, answered questions, delivered early. What more could you ask except cheaper prices?
Very efficient
Really good outfit will use again.
Easy to order and very quick delivery
No customer service what so ever. Took my money and clearly had no stock. Did not communicate with me at all. I had to ring several times to find out where my order was and then asked for a refund as they could not deliver it. Worst experience I’ve ever had.
A very big thank you to Josh and all at Roof Stores for their superb service. The delivery guys UPN also deserve a mention for being so considerate with the delivery. Thank you all I would have no hesitation in either using you again or recommending to others.
Good quick speedy delivery well within expected time, even though one of the three rolls went on a 250mile detour! Generous length in the roll. Easy to handle and lay. No problems at all.
Great service, good delivery time and off loading. Will be using again.
Paid for delivery within 3 working days and the goods still haven’t arrived plus no confirmation that the courier has picked up my order, have emailed to follow up but no response as yet (days 5 after order) . Getting a little concerned but hanging in there
Very fast and responsive service. Friendly staff and knowledgeable too. Will definitely use them again.
Took my order took my money but failed to deliver the goods or indeed advise that there was a problem.
Very happy with the service provided, delivery was a lot faster than the estimated date, and the material ordered was good. Price was good, and very happy overall.
I ordered a number of items and paid for them believing them to be in stock, a couple of days later I received an email stating that the website had problems and the items that I had ordered would not be available for 12 weeks. Waste a couple of hours of my time dealing with the order not impressed
Great service and reasonable prices too
The email which I received from them said that on Monday I will have my order but I received on Thursday. I wouldn’t recommend to any of my friends.
Checked stock was in and ordered online. No issues straightforward. Delivery within 3 days (ordered friday evening delivered wednesday). Called by courier and they left it in a perfect location, couple of cracked tiles (as expected) so had ordered 5 extra as contigency. Best bit was they had the stock and delivery in the stated time. can't ask for more.
Good product good delivery.
Very good product and quick service. Received next day.
Good service
I ordered roof tiles, however, some were broken on delivery . On contacting sales they quickly agreed to send replacements immediately .
Based on analysis of 56 reviews rated 1-2 stars for Roof Stores
“the list loads of stuff they dont have in stock then cancel the whole order the next day, so you then have to order f...”
“They cancelled the order and im still waiting for a refund”
“Ordered items online and got a confirmation email”
“Ordered items online and got a confirmation email”
“Awful customer service”
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Roof Stores is a UK-based supplier specializing in premium bulk slate for roofing applications. The company offers a diverse range of slate products, including Gallegas Spanish Slate, Classic Slate, Excellence Slate, and Commercial Slate. Each type is selected for its aesthetic appeal, durability, and suitability for various construction projects, catering to both residential and commercial clients. Targeting builders, contractors, and DIY enthusiasts, Roof Stores provides high-quality roofing slates ideal for refurbishment and new builds. Their product offerings are designed to meet the needs of budget-sensitive projects while ensuring long-lasting performance. Customers can explore the extensive range of slate options on the Roof Stores website, where they can also find information regarding delivery and additional services.
Roof Stores generally receives positive feedback for its excellent service and swift delivery, with many customers praising the ease of navigating the website and the quality of products received. Reviewers frequently highlight the promptness of delivery, noting that items often arrive as scheduled. However, there are significant complaints regarding stock availability, as numerous customers report issues with items being listed as in stock only to be informed later that they are unavailable. This has led to frustration, with some orders being canceled without prior notice, leaving customers scrambling for alternatives. While many appreciate the quick refunds when items are out of stock, the inconsistency in stock updates remains a notable concern. Overall, despite some critical issues, the majority of reviews reflect a positive sentiment towards Roof Stores.
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