Prompt delivery well packaged and…
Prompt delivery well packaged and correct!

Over a year ago
Ordered items online and got a confirmation email. The following afternoon a get an email (they couldn't be bothered to call me) saying they had supply issues and i needed to pay about another 10% for... See more
Over a year ago
Delivery was quick, the wire mesh was exactly as described, would buy again without hesitation
Over a year ago
First class service and a slight problem was quickly sorted
Prompt delivery well packaged and correct!
Great value and quick service 👍
Very competitive price and quick delivery .
Easy to order online,good price and very efficient delivery
There was good communication leading up to the delivery. I was able to give instructions on a safe place to leave the item if I was not in when they delivered, (as I had a hospital appointment.) They delivered when they said, and were very polite. The item was very well protected and wrapped. I am pleased with the company and the delivery service, and would recommend highly.
Ordered on Monday, delivered on Thursday - excellent service. Thank you.
thanks for everithing
Used them twice, always have a great service, nice and quick on deliveries.
Great service. Thanks
Very fast delivery and came as discribed. Would highly recommend
Really helpful on the phone and managed to get tiles that our roofer insisted we wouldn't be able to get for weeks. Arrived a day ahead of expected delivery. An issue with delivery where the driver thought we had a forklift (it's a residential property!) and he didn't have the equipment to move such heavy pallets over the pavement on to the drive, so in spite of his valiant effort the tiles had to be left on the road and we had to carry them in. Assumed this was the independent delivery company error and so still given 5 stars for otherwise excellent service.
Quality product, great service!
Product arrived in a timely manner as specified
Excellent service and excellent communications. Thanks.
My order was delivered well ahead of the schedule. Excellent customer service with constant updates on the order progress. The product quality is up to mark for the given price. The only thing is delivery charge which is bit higher.
Purchased 1500 Marley moderns which were ordered on a Tuesday and Quickly delivered to my address on A Thursday morning via a local transport company. The ridges / hips were delivered a few days later which got sourced for me as were out of stock. Many thanks
I ordered some roof tiles which were hard to get hold of plus had quite a few questions about what I wanted,delivery,ect. The guy I spoke to (Ross Mclaren) couldn’t have been more helpful and replying to my emails within a few minutes. The delivery was bang on time with an email for time slot on the day I was told,so would definitely recommend roof stores to anyone I know with confidence. 5 star service
I ordered roof tiles (showing as available) and it was processed and payment taken with delivery promised in 3 working days. A day before delivery, I received an email saying that they have realised the stock is damaged so I can choose an alternative product or receive a refund. I took the refund which was made timely. Three days later I ordered a different set of tiles (showing as available) and again was processed and payment taken with delivery promised in three working days. A day before delivery, I received an email AGAIN saying sorry the stock is damaged so I can choose an alternative product or receive a refund! How can this happen twice for different tiles. How can they keep on advertising tiles for sale and deducting payment only to then note at a later date that the stock is damaged! Surely this should b checked before making them available for sale. Once is bad, but to happen twice in a week just suggests the processes in place (if any) are failing and needs to be addressed. So not only has this been a waste of my time, but is also causing delays to my project and causing stress which could have been avoided! At least the refunds appear to be processed timely.
Excellent service and super speedy delivery. Would highly recommend
Ordered online and delivered within 3 days great service!
Based on analysis of 56 reviews rated 1-2 stars for Roof Stores
“the list loads of stuff they dont have in stock then cancel the whole order the next day, so you then have to order f...”
“They cancelled the order and im still waiting for a refund”
“Ordered items online and got a confirmation email”
“Ordered items online and got a confirmation email”
“Awful customer service”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Roof Stores is a UK-based supplier specializing in premium bulk slate for roofing applications. The company offers a diverse range of slate products, including Gallegas Spanish Slate, Classic Slate, Excellence Slate, and Commercial Slate. Each type is selected for its aesthetic appeal, durability, and suitability for various construction projects, catering to both residential and commercial clients. Targeting builders, contractors, and DIY enthusiasts, Roof Stores provides high-quality roofing slates ideal for refurbishment and new builds. Their product offerings are designed to meet the needs of budget-sensitive projects while ensuring long-lasting performance. Customers can explore the extensive range of slate options on the Roof Stores website, where they can also find information regarding delivery and additional services.
Roof Stores generally receives positive feedback for its excellent service and swift delivery, with many customers praising the ease of navigating the website and the quality of products received. Reviewers frequently highlight the promptness of delivery, noting that items often arrive as scheduled. However, there are significant complaints regarding stock availability, as numerous customers report issues with items being listed as in stock only to be informed later that they are unavailable. This has led to frustration, with some orders being canceled without prior notice, leaving customers scrambling for alternatives. While many appreciate the quick refunds when items are out of stock, the inconsistency in stock updates remains a notable concern. Overall, despite some critical issues, the majority of reviews reflect a positive sentiment towards Roof Stores.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.