Good delivery time
Good delivery time, very well wrapped, great price

Over a year ago
Ordered items online and got a confirmation email. The following afternoon a get an email (they couldn't be bothered to call me) saying they had supply issues and i needed to pay about another 10% for... See more
Over a year ago
Delivery was quick, the wire mesh was exactly as described, would buy again without hesitation
Over a year ago
First class service and a slight problem was quickly sorted
Good delivery time, very well wrapped, great price
Brilliant and efficient
Excellent service and easy to deal with. Recommend with no reservations.
Waste of time they took order first and after couple of days days we don’t have stock
Good prices and delivery on time. What more can you ask for.
Ordered materials for a job and sent money then messaged me back the next day saying sorry hadn’t got the materials
We had trouble sourcing our roof tiles thus store were really helpful and even managed to supply enough for our project. They arrived on time and were delivered on the spot where we needed them. Price was good too. Great service.
Great service, fast delivery, solid product.
Impressive, excellent service , prompt delivery and great phone advice. Ordered low pitch roof roof tiles and all related materials, Well done keep it up
No issues - all very straight-forward.
Edit after your reply: yes I was not nice after the driver was not nice to me eather and don't want to listen to me if is that how you sorting your customers blaming them for your mistakes than good luck and I give one star because of your attitude to me and all stress I have to be gone through on my work time, and also order was delivered to correct address because I have to ask driver and given him correct address when he phone me but first refused to listen to me and keep telling me that he going to drop this on my card details address, in fact I wasn't sreeming on meber of staff I was just stress with all this situation, I suffer from anxiety and all that situation make me feel very bad and overstressed. Very disappointed. Very bad experience, I had ordered online and they send my order to my card details address instead of delivery address provided. When I try to explain to the delivery driver he wasn't nice and he don't want to listen to me after I said I need to call company and ask what happening and why is that, he finally agreed to bring my order for right adress. I've been in touch with company and I've been told that's system fold, they said they will be in touch with me but no one ever call me back.
Took my money, but no stock. So Reordered different more expensive stock. And on two separate scheduled days in November 2021 the stock never arrived on site. I had to waste two days for nothing. I’m still waiting for a refund and may have to get my bank involved. They seem completely unorganised and made several promises that they simply couldn’t keep. Very unprofessional. and still waiting for refund.
Very fast and efficient service. I need the items here urgently and they ensured they got to me within the given time frame, would definitely recommend them and will use them again in the future.
Brilliant costumer service. Delivery spot on Trusted Thank you
Fantastic service and can not fault that it was just the high delivery charge even when I've placed a big order. Other than very pleased. Thanks
The delivery lorry was way too big and the tiles had to be dropped off down the road . Also there quite a few broken tiles
Reason why I went with you guys was because it said delivery within three days now you’re telling me eight weeks
All good thank you
Very good service received my items exactly as described the day after making my order
Great service easy to order from the website but also able to call for advice fast delivery
Based on analysis of 56 reviews rated 1-2 stars for Roof Stores
“the list loads of stuff they dont have in stock then cancel the whole order the next day, so you then have to order f...”
“They cancelled the order and im still waiting for a refund”
“Ordered items online and got a confirmation email”
“Ordered items online and got a confirmation email”
“Awful customer service”
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Roof Stores is a UK-based supplier specializing in premium bulk slate for roofing applications. The company offers a diverse range of slate products, including Gallegas Spanish Slate, Classic Slate, Excellence Slate, and Commercial Slate. Each type is selected for its aesthetic appeal, durability, and suitability for various construction projects, catering to both residential and commercial clients. Targeting builders, contractors, and DIY enthusiasts, Roof Stores provides high-quality roofing slates ideal for refurbishment and new builds. Their product offerings are designed to meet the needs of budget-sensitive projects while ensuring long-lasting performance. Customers can explore the extensive range of slate options on the Roof Stores website, where they can also find information regarding delivery and additional services.
Roof Stores generally receives positive feedback for its excellent service and swift delivery, with many customers praising the ease of navigating the website and the quality of products received. Reviewers frequently highlight the promptness of delivery, noting that items often arrive as scheduled. However, there are significant complaints regarding stock availability, as numerous customers report issues with items being listed as in stock only to be informed later that they are unavailable. This has led to frustration, with some orders being canceled without prior notice, leaving customers scrambling for alternatives. While many appreciate the quick refunds when items are out of stock, the inconsistency in stock updates remains a notable concern. Overall, despite some critical issues, the majority of reviews reflect a positive sentiment towards Roof Stores.
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