Over a year ago
Ordered items online and got a confirmation email. The following afternoon a get an email (they couldn't be bothered to call me) saying they had supply issues and i needed to pay about another 10% for... See more
Over a year ago
Delivery was quick, the wire mesh was exactly as described, would buy again without hesitation
Over a year ago
First class service and a slight problem was quickly sorted
After looking around local roofing companies i found roof stores online i made my order on wednesday and i got it delivered monday morning. Highly recommend ill be using this company again.
Great to deal with where very very helpful Meister Emson Roofing
Hi, I ordered and paid for two separate orders over different weeks only to be informed the next day that the item wasn't in stock even though it said they were!!! Surely the availability of the product should Be confirmed before taking payment!!! Sort it out !!
Very efficient service. Would highly recommend.
Hi there I ordered and paid for 1 pallet of tiles Only to be informed the next day that the Tiles were not in stock Surely the availability of the product should Be confirmed before taking payment
Arrived early,really well packaged and a good price. Good service
Great service, quick and efficient, delivered as promised, competitive prices. Will definitely use again, thankyou
Fast delivery, great value for money
Placed order then told I would get my money back due to no stock
I ordered wood from this company. It said the wood was in stock. Next day I had an email to say they did not have the wood that I had ordered. I was pretty annoyed as they had still taken the money!! I did get a refund but was to late for me to order from a different company for the project I needed them for
Excellent efficient service - would definitely recommend. Could not pick up a few tiles from local Roof Stores, so £50 delivery cost more than tile order.
I was perfectly informed about the stock of tiles I looked for then delivery was excellent thank you
Ordered something: got it: no problem: the sort of service I like
Goods delivered promptly and well packaged , good communication , will be happy to do business with again
Easy Online purchase, branded product @ a fair price. would happily use them again :-)
Excellent great communication very quick delivery would use again product as described
Wrong tiles sent initially but it was corrected easily and quickly by Josh.
Helpful staff and able to source the roof tiles I needed with fast delivery.
Had a bit of trouble working through the site and the ordering as not used to shopping online but found the right thing at an acceptable price. Fantastic service, informed all the way. Exceptional delivery, arrived earlier than expected. Great!
Good, quick service, and cheaper than most placed. My second time using them and the same experience as the first time. Good Job!
Based on analysis of 56 reviews rated 1-2 stars for Roof Stores
“the list loads of stuff they dont have in stock then cancel the whole order the next day, so you then have to order f...”
“They cancelled the order and im still waiting for a refund”
“Ordered items online and got a confirmation email”
“Ordered items online and got a confirmation email”
“Awful customer service”
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Roof Stores is a UK-based supplier specializing in premium bulk slate for roofing applications. The company offers a diverse range of slate products, including Gallegas Spanish Slate, Classic Slate, Excellence Slate, and Commercial Slate. Each type is selected for its aesthetic appeal, durability, and suitability for various construction projects, catering to both residential and commercial clients. Targeting builders, contractors, and DIY enthusiasts, Roof Stores provides high-quality roofing slates ideal for refurbishment and new builds. Their product offerings are designed to meet the needs of budget-sensitive projects while ensuring long-lasting performance. Customers can explore the extensive range of slate options on the Roof Stores website, where they can also find information regarding delivery and additional services.
Roof Stores generally receives positive feedback for its excellent service and swift delivery, with many customers praising the ease of navigating the website and the quality of products received. Reviewers frequently highlight the promptness of delivery, noting that items often arrive as scheduled. However, there are significant complaints regarding stock availability, as numerous customers report issues with items being listed as in stock only to be informed later that they are unavailable. This has led to frustration, with some orders being canceled without prior notice, leaving customers scrambling for alternatives. While many appreciate the quick refunds when items are out of stock, the inconsistency in stock updates remains a notable concern. Overall, despite some critical issues, the majority of reviews reflect a positive sentiment towards Roof Stores.
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